Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
Generic

Clarissa Brown

Middletown,DE

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, dedicated, and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.

Overview

5
5
years of professional experience

Work History

Process Guide

Amazon
Middletown, DE
10.2024 - Current
  • Monitored progress of workflows against established timelines and deadlines.
  • Complied with company policies, objectives and communication goals.
  • Fostered a positive and motivating work environment, leading to an increase in team morale.
  • Coordinated with other department supervisors to ensure smooth workflow.
  • Developed and maintained a safe working environment, adhering to all safety protocols and regulations.

Phone Operator

Anserve
Butler, NJ
03.2020 - 02.2022
  • Maintained a professional demeanor while handling customer calls.
  • Performed data entry of customer contact information into computer database systems.
  • Developed relationships with customers through effective communication techniques.
  • Greeted callers and identified their needs quickly and accurately.
  • Answered incoming calls and directed them to the appropriate department or individual.
  • Transferred calls to other departments as needed.
  • Handled escalated customer complaints professionally and effectively.

Education

High School Diploma -

Lakeland Regional High School
Wanaque, NJ
01-2018

Associate of Science -

Passaic County Community College
Paterson, NJ

Skills

  • Process improvement
  • Workflow management
  • Effective communication
  • Time management
  • Data entry
  • Customer service
  • Communication skills
  • Problem solving

Affiliations

  • Sunny Meadow Stables LLC- Farm Hand
  • Wanaque First Aid Auxiliary- Concession

References

  • Diana Taylor (973) 419 - 3659
  • Connor VanDenHenden (201) 873- 9136

Timeline

Process Guide

Amazon
10.2024 - Current

Phone Operator

Anserve
03.2020 - 02.2022

High School Diploma -

Lakeland Regional High School

Associate of Science -

Passaic County Community College

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