Summary
Overview
Work History
Education
Skills
Timeline
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Clarissa Buchanan

PSS Work Leader
Mayfield Heights,OH

Summary

Enthusiastic leader eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn, grow and excel.

Overview

17
17
years of professional experience
2
2
years of post-secondary education

Work History

PSS Work Leader

Cleveland Clinic
Garfield Heights, OH
07.2017 - Current
  • Maintained disposition and personality to work harmoniously with wide variety of people and families.
  • Evaluated progress toward established annual and quarterly goals.
  • Conducts quality monitoring by providing training, recommending improved processes and maintaining documented processes and procedures.
  • Distributes work to maintain departmental work flow and desk coverage for an assigned area.
  • Effectively collaborates and communicates with clinical staff, i.e. providers, nurses and other support staff
  • Performs patient registration, pre-visit, insurance verification, scheduling, arrival desk and/or departure desk activities according to standards and guidelines ensuring accuracy and an outstanding patient experience

Supervisor

D O SUMMERS
Woodmere, OH
07.2011 - 06.2017
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.

Shift Leader

McDonalds
Mayfield Heights, OH
05.2004 - 09.2010
  • Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Associate of Business Administration - Business Management

Tri- C Cuyahoga Community College
4250 Richmond Rd, Highland Hills, OH 44122
01.2021 - Current

GED -

STATE of OHIO
Cleveland, Ohio
06.2013 - 12.2013

Skills

Compassionate

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Timeline

Associate of Business Administration - Business Management

Tri- C Cuyahoga Community College
01.2021 - Current

PSS Work Leader

Cleveland Clinic
07.2017 - Current

GED -

STATE of OHIO
06.2013 - 12.2013

Supervisor

D O SUMMERS
07.2011 - 06.2017

Shift Leader

McDonalds
05.2004 - 09.2010

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Clarissa BuchananPSS Work Leader