Clarissa Cabanas
Cicero,IL
Summary
Dynamic leader with proven ability to enhance organizational performance through effective team building and customer service strategies. Demonstrated success in quickly identifying and implementing positive changes that drive company growth. Expertise in training, monitoring, and morale-boosting techniques to elevate employee engagement and productivity.
Overview
10
10
years of professional experience
Work History
Catering Manager
C and C catering
Chicago, Illinois
01.2020 - Current
- Developed menus tailored to client preferences and dietary requirements.
- Trained staff on service standards and food safety protocols during events.
- Handled client communications to ensure satisfaction throughout the catering process.
- Coordinated delivery times with clients and ensured that all items ordered arrived on time.
- Gathered customer requirements and worked with catering team in implementing specifications.
- Monitored budgets for catering services and implemented cost-saving measures when necessary.
- Inspected equipment prior to use at catered events to ensure it was working properly.
- Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
- Coordinated logistics for off-site events, including transportation, setup, and breakdown of catering equipment.
Managr
Pilot Flying J Travel Center
Bridgeview, Illinois
04.2024 - 08.2025
- Supervised team members to maintain high customer satisfaction standards
- Ensured compliance with industry regulations and company policies.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
- Managed daily operations to ensure efficient service at travel center
- Conducted regular safety inspections to ensure compliance with regulations
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Lead Teller
Fairfield Currency Exchange
Chicago, Illinois
02.2016 - 12.2020
- Managed cash drawer and balanced daily transactions at branch end.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Resolved customer inquiries and provided exceptional service consistently.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Took on additional shifts during busy periods to minimize staffing shortages.
Education
High School Diploma -
Waubonsie Valley High School
Aurora, IL05-2010
Skills
- Bilingual in Spanish and English
- Menu development
- Food safety compliance
- Event logistics coordination
- Budget management
- Staff training
- Customer relationship management
- Team leadership
- ServSafe manager
- Task prioritization
- Customer service
- Reliable and responsible
- Staff leadership
Timeline
Managr
Pilot Flying J Travel Center
04.2024 - 08.2025
Catering Manager
C and C catering
01.2020 - Current
Lead Teller
Fairfield Currency Exchange
02.2016 - 12.2020
High School Diploma -
Waubonsie Valley High School