Clarissa Carbajal
Houston,TX
Summary
Innovative Digital Marketing Assistant with a knack for productivity and efficiency in task completion. Background encompasses managing social media accounts and content creation. Possess specialized skills in SEO optimization, and social media strategy—Excel in teamwork, adaptability, and communication, leveraging these soft skills to meet marketing goals effectively. Previous work has resulted in improved brand awareness and brand collaborations through effective online strategies.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Funder
First Help Financial
, MA
03.2023 - Current
- Update client account information and records in the company databases every day.
- Review loan agreements to ensure the accuracy of information, and compliance with regulations. Improve loan applications and documentation by informing applicants of additional requirements that we are pending.
- Answer customer inquiries involving rates and loan application status to facilitate quality customer service.
- Identify any discrepancies in customer data or documentation before funding loans. My DRR (error percentage) stands at 10.9%, and the company's goal for every funder is 20% or less.
- Follow up with customers regarding any outstanding documentation or questions they may have about their loan application status.
- Build relationships with external vendors involved in the funding process.
Team Member
Target
, TX
11.2019 - 06.2023
- Developed positive customer relationships through friendly greetings and excellent service.
- Answered incoming telephone calls, transferred them to designated leads, and/or assisted with any guest inquiries.
- Encouraged communication among my coworkers to maintain organization and clarity.
- Provided every customer with comprehensive assistance upon entering the store, through merchandise selection, and completion of purchase.
- Worked hard to learn required tasks quickly to maximize performance.
- Assisted newly hired team members by explaining company procedures and safety requirements.
- Assisted teammates with daily tasks during peak periods.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Team Member
Whataburger
Houston, TX
08.2018 - 03.2020
- Operated drive through services including taking orders, handling payment, and food delivery in a prompt but friendly manner resulting in customer loyalty.
- Memorized over 30 menu items and rotating specials in order to give customized recommendations to guests.
- Served breakfast, lunch, and dinner to 50-100 customers per shift at a regional chain restaurant.
Education
BBA - Marketing
University of Houston- Downtown
Houston, TXAssociate Degree - Arts
Lone Star College- North Harris
Houston, Tx12.2020
High School Diploma -
Benjamin O. Davis High School
Houston, TX06.2018
Skills
- PC Literacy: Operating Microsoft Windows, MS Word, MS PowerPoint, and MS Excel
- Problem-solving skills
- Interpersonal communication skills
- Networking Skills
- Analytical Thinking Skills
- Customer Service
- Record-keeping and documentation
- Video editing
- Organization, prioritizing, and multitasking
- Social media management: Instagram, TikTok, Facebook, Snapchat
Certification
Certified Nursing Assistant CPR and First Aid Certified
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Volunteer Experience
- Food bank: I spent one hour for four days packaging food into bags to take to those who were in need
- Church: I serve at our youth-focused community events, and these events last between 2 days and 5 days
Timeline
Funder
First Help Financial
03.2023 - Current
Team Member
Target
11.2019 - 06.2023
Team Member
Whataburger
08.2018 - 03.2020
Associate Degree - Arts
Lone Star College- North Harris
High School Diploma -
Benjamin O. Davis High School
BBA - Marketing
University of Houston- Downtown
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