Clarissa Carrizales
Converse
Summary
Dynamic and results-driven Manager with experience leading high-performing teams and driving retail operations to achieve exceptional sales growth and customer satisfaction. Adept at managing day-to-day store functions, optimizing inventory levels, and ensuring seamless store operations. Proven track record in implementing sales strategies, improving team performance, and delivering outstanding customer service. Strong leadership, communication, and problem-solving skills with a passion for cultivating a positive and productive work environment. Highly skilled in staff training, performance management, and fostering customer loyalty. Committed to exceeding business targets while maintaining a focus on operational efficiency and brand integrity.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
AT&T
06.2024 - Current
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Evaluated employee performance regularly provided constructive feedback coaching opportunities improvement recognition outstanding achievements.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Reduced shrinkage levels by closely monitoring security measures, conducting staff training, and implementing loss prevention initiatives.
Operations Support Specialist
Buckle
07.2024 - Current
- Implemented planogram updates, ensuring products were displayed according to company guidelines for maximum exposure.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Communicated merchandising needs to store manager.
- Educated employees on new merchandise during seasonal workshops.
- Maintained clean store by returning items to proper places.
- Assisted management in creating seasonal floor plans that catered to current trends while maintaining brand identity.
Travel Agent
If You Can Dream It Travel
04.2023 - Current
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Streamlined booking processes for improved efficiency and reduced wait times for customers.
- Managed complex itinerary changes due to unforeseen circumstances without sacrificing customer satisfaction or incurring unnecessary expenses.
Assistant Store Manager
AT&T
07.2023 - 06.2024
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Fiber Sales Expert
AT&T
07.2022 - 07.2023
- Fostered a collaborative environment within the team, promoting effective communication and teamwork towards shared goals.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Developed strong product knowledge, effectively communicating features and benefits to customers for informed decision making.
- Hosted and coordinated community events to help drive sales for myself and my peers
Assistant Store Manager
AT&T
02.2018 - 07.2022
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
Retail Sales Consultant
AT&T
04.2015 - 02.2018
- Enhanced customer loyalty by offering tailored solutions that met individual needs.
- Handled cash transactions accurately while adhering to established security procedures.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
- Maximized sales revenue through personalized recommendations and upselling techniques.
Education
Associate Degree - Business Administration
Del Mar College
Corpus Christi, TX05.2019
High School Diploma - undefined
Moody High School
Corpus Christi, TX06.2012
Skills
- Customer-centric
- Effective listening skills
- Achieves sales targets consistently
- Customer-focused retail sales
- Employee engagement strategies
- Skilled in digital tools
- Visual merchandising strategies
- Inventory stocking
- Proficient in problem resolution
- Inventory management
- Conversational Spanish skills
Timeline
Operations Support Specialist
Buckle
07.2024 - Current
Retail Store Manager
AT&T
06.2024 - Current
Assistant Store Manager
AT&T
07.2023 - 06.2024
Travel Agent
If You Can Dream It Travel
04.2023 - Current
Fiber Sales Expert
AT&T
07.2022 - 07.2023
Assistant Store Manager
AT&T
02.2018 - 07.2022
Retail Sales Consultant
AT&T
04.2015 - 02.2018
High School Diploma - undefined
Moody High School
Associate Degree - Business Administration
Del Mar College
Similar Profiles
Michael ScholzMichael Scholz
ASM at AT&TASM at AT&T
Jeremy BoughtonJeremy Boughton
Sales/Billing & Help Desk Support Specialist at AT&TSales/Billing & Help Desk Support Specialist at AT&T
Donald MatthewsDonald Matthews
Assistant Store Manager at AT&TAssistant Store Manager at AT&T
Aaron ThamesAaron Thames
Wire Technician at AT&TWire Technician at AT&T
Anderson HeardAnderson Heard
Fast Food Worker at Chick-fil-AFast Food Worker at Chick-fil-A