Clarissa Castillo
Mission
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Phlebotomist
Grifols Biomat USA
McAllen
11.2022 - Current
- Performed venipuncture and other blood collection procedures according to established standards.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Maintained a clean, safe, and organized work environment.
Bilingual Residential Retention Representative
Charter Spectrum
Pharr
09.2024 - 05.2025
- Performed customer negotiations to reach fair conclusion for both business and customer.
- Analyzed customer feedback to improve customer service experience.
- Improved product knowledge on continuous basis to provide optimal service and achieve sales quotas.
- Utilized data analysis techniques to identify potential customers at risk of attrition.
- Evaluated effectiveness of various marketing campaigns designed to boost retention rate among existing customers.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collected deposits or payments and arranged for billing.
- Participated in regular meetings with cross-functional teams discussing customer loyalty goals and objectives.
- Identified opportunities to upsell additional products or services.
- Surpassed sales goals through implementation of successful marketing strategies.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
- Strengthened customer retention by offering discount options.
Area Supervisor
Ross Dress for Less
McAllen
02.2018 - 08.2020
- Developed and maintained a positive working environment for all staff members.
- Created and implemented daily work schedules to ensure that all tasks were completed in an efficient manner.
- Monitored employee performance, providing feedback and coaching as needed.
- Resolved customer complaints in a timely and professional manner.
- Provided guidance to team members on proper procedures for handling customer inquiries.
- Collaborated with upper management regarding changes in policy or procedure that could improve workflow efficiency.
Education
High School Diploma -
Thelma Rosa Salinas Stem Early College High School
La Joya, TX05.2017
Skills
- Data Entry
- Paperwork Processing
- Blood Collection
- Venipuncture
- Donor Screening
- Staff Management
- Complex Problem-Solving
- Time Management
- Team Leadership
- Schedule Preparation
- Verbal and Written Communication
- Inventory Control
- Goal-Oriented
- Conflict Resolution
- Multitasking
Timeline
Bilingual Residential Retention Representative
Charter Spectrum
09.2024 - 05.2025
Phlebotomist
Grifols Biomat USA
11.2022 - Current
Area Supervisor
Ross Dress for Less
02.2018 - 08.2020
High School Diploma -
Thelma Rosa Salinas Stem Early College High School