Clarissa Cornelious
Greenville,Illinois
Summary
Practiced Medical Scheduling/Coordinating with 4.5 years of experience coordinating daily medical office activities. Organized client and physician appointment schedules, insurance data input, maintained records and handled office administration. Dedicated to promoting patient health through effective office management. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Team-oriented Employee Training Coordinator offering 2.5 years' experience in medical office management and administrative functions. Highly-collaborative and results-focused with exceptional organization and prioritization skills.
Overview
16
16
years of professional experience
Work History
Security Therapy Aide I
Alton Mental Health Center
Greenville, IL
01.2020 - Current
- Patient escort and transport.
- Admission and Discharge conduction.
- Patient physical and facility environmental routine checks.
- Monitored client behavior and interactions with other patients and staff members.
- Provided support to clients during therapy sessions and activities.
- Assisted in the implementation of individualized therapeutic treatment plans for clients.
- Maintained records of patient progress, treatments, medications, and other pertinent information.
- Prepared activity materials for group sessions as directed by the therapist or supervisor.
- Ensured safety of patients by monitoring their environment and providing guidance on appropriate behaviors.
- Assisted therapists with assessments and evaluations of clients' mental health needs.
- Conducted crisis intervention when needed to ensure safety of all involved parties.
- Maintained progress notes and documentation for patient health records.
- Collaborated with multidisciplinary team to determine effective treatment plans.
- Led group therapy for students with focus on self-advocacy and empowerment.
- Delivered appropriate therapy based on diagnosis and individual needs.
Medical Office Coordinator
Alton Mental Health Center
Alton, IL
02.2020 - 08.2020
- Ordered medical supplies as needed to keep inventory stocked.
- Provided administrative support to physicians, nurses and other health care personnel as needed.
- Coordinated communication between patients, staff members, outside agencies and vendors regarding medical matters.
- Performed clerical duties such as photocopying documents, faxing records and sorting mail.
- Served as a liaison between the practice manager and other departments within the organization.
- Assisted with new staff orientation and training and participated in ongoing performance evaluations in collaboration with senior physicians.
- Maintained current knowledge of health records system and trained all new employees on correct usage.
- Organized and managed medical supply inventory to foster continuous availability of required items.
Mental Health Technician III
Alton Mental Health Center
Alton, IL
07.2019 - 01.2020
- Participated in weekly multidisciplinary team meetings to discuss patient progress and plan further interventions.
- Collaborated with other healthcare professionals such as social workers, psychiatrists, counselors and nurses to coordinate quality care for each client.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Supervised visitors entering the facility according to established security protocols.
- Provided crisis intervention and de-escalation techniques to help manage patient behavior.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Actively participated in continuing education programs related to mental health care delivery.
- Observed and documented changes in patient behavior and reported any significant changes to the clinical team.
- Facilitated group therapy sessions under supervision of a mental health professional.
- Led prescribed individual or group therapy sessions as part of specific therapeutic procedures.
- Interviewed new patients to complete admission forms and assess mental health status.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Conducted intake interviews with new patients to complete forms, assess mental health condition or obtain treatment history.
- Instructed new employees on protocols to use when interacting with psychiatric patients.
Mental Health Technician II
Alton Mental Health Center
Alton, Illinois
08.2018 - 06.2019
- Ensured safety of all clients through continuous observation and monitoring during shift hours.
- Maintained accurate records regarding treatments provided, medication administration and patient progress notes.
- Assisted in transporting clients to appointments outside the facility when necessary.
- Monitored vital signs, including pulse, respiration and temperature, of psychiatric patients.
- Documented observations, interventions and concerns in patient charts and electronic systems, sustaining continuum of care from admission through to discharge.
- Engaged clients in therapeutic groups to promote coping skills, education and life skills.
- Modeled appropriate communication and problem-solving skills in crisis situations involving patients, family or staff.
- Bathed, fed and dressed patients based on individual abilities.
- Conducted or assisted in treatment and rehabilitation of mental health patients by performing basic assessment procedures.
- Restrained violent or suicidal patients using approved verbal or physical techniques.
- Aided patients in performing activities of daily living.
Referral Coordinator/ Lead Medical Scheduler
The Orthopaedic Institute
Herrin, IL
02.2017 - 08.2018
- Maintained accurate records of all referrals, including contact information and follow-up activities.
- Assisted in the development of referral processes and procedures.
- Coordinated with external agencies to ensure timely processing of referrals.
- Collaborated with internal departments to ensure smooth transitions for referred patients.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Reviewed demographic, clinical and insurance information before sending to referred specialists.
- Trained new medical and facility staff.
- Directed, supervised and evaluated scheduling staff.
- Maintained communication and transparency with Physicians, department heads and medical staff.
- Compiled, recorded, or coded data from referrals or surveys using computer or specified form.
- Performed additional office duties, handling patient service inquiries and receiving payments.
- Reviewed data obtained from referring physicians for completeness and accuracy.
Money Center Customer Service Representative
Walmart Supercenter
Marion, IL
07.2015 - 02.2017
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Set up and activated customer accounts.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Mentored new employees on procedures and policies to maximize team performance.
Certified Nursing Assistant
Home Helpers Group Llc
Anna, IL
12.2012 - 07.2015
- Assisted patients with activities of daily living such as bathing, grooming, and dressing.
- Provided basic patient care by taking vital signs, measuring height and weight, and recording intake and output.
- Turned and repositioned bedridden patients on a regular schedule to prevent bedsores.
- Served meals to patients in their rooms and assisted with feeding when needed.
- Performed housekeeping duties such as changing linens and cleaning bathrooms when necessary.
- Assisted with ambulation of patients utilizing appropriate equipment safely.
- Administered medications as directed.
- Monitored vital signs including blood pressure, pulse rate, respiration rate.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
Ward Clerk Receptionist/Certified Nursing Assistant
Greenville Regional Hospital
Greenville, Illinois
01.2011 - 07.2012
- Responsible for greeting visitors, answering phones and providing general information.
- Maintained patient records including medical histories, test results, medication lists and other related information.
- Provided administrative support to physicians and nursing staff by entering patient data into hospital systems.
- Performed clerical duties such as typing, data entry, scanning and filing documents.
- Answered inquiries from patients regarding insurance coverage, billing issues and other questions related to their care.
- Assisted in organizing admissions paperwork for new patients admitted to the facility.
- Prepared discharge summaries upon completion of a patient's stay in the facility.
- Completed charts, staffing sheets and other documentation.
- Executed clerical tasks and assisted with unit duties.
Shift Manager
Mcdonalds
Greenville, IL
05.2008 - 01.2011
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Maintained inventory levels by monitoring stockroom orders and restocking shelves as needed.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Inspected work areas regularly for cleanliness and organization standards.
- Managed daily cash intake by counting out registers and tabulating profits.
- Helped employees accomplish tasks during peak periods.
- Communicated with other shift managers to facilitate continuum of customer service.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Delegated tasks to multiple employees while maintaining efficient workplace.
Education
Associate of Arts -
Shawnee Community College
Ullin, IL05.2015
Some College (No Degree) - Nursing
Rend Lake College
Ina, ILSkills
- Collections Experience
- Project Management
- Database Coordination
- Transcription
- Insurance Billing Procedures
- Customer Service
- Understanding of Medical Terminology
- Appointment Setting
- Patient Care Advocacy
- Medical Software Applications
- Follow-Up Skills
- Staff Training and Development
- Knowledge of HIPAA Regulations
- Medical Records Management
- Communication
- Schedule Coordination
- Administrative Support
- Inventory Coordination
- Scheduling
- Account Management
- Policy Renewals
- Decision-Making
- Documentation and Reporting
- Crisis Intervention
- Patient Care
Timeline
Medical Office Coordinator
Alton Mental Health Center
02.2020 - 08.2020
Security Therapy Aide I
Alton Mental Health Center
01.2020 - Current
Mental Health Technician III
Alton Mental Health Center
07.2019 - 01.2020
Mental Health Technician II
Alton Mental Health Center
08.2018 - 06.2019
Referral Coordinator/ Lead Medical Scheduler
The Orthopaedic Institute
02.2017 - 08.2018
Money Center Customer Service Representative
Walmart Supercenter
07.2015 - 02.2017
Certified Nursing Assistant
Home Helpers Group Llc
12.2012 - 07.2015
Ward Clerk Receptionist/Certified Nursing Assistant
Greenville Regional Hospital
01.2011 - 07.2012
Shift Manager
Mcdonalds
05.2008 - 01.2011
Associate of Arts -
Shawnee Community College
Some College (No Degree) - Nursing
Rend Lake College
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