Clarissa Faulkner Smith
Rahway,NJ
Summary
A dedicated Collection Associate and Customer Service Professional with over 15 years of experience in client relations, account management, and effective dispute resolution. A strategic planner and unique problem solver skilled at developing solutions to rectify potential and existing issues in order to ensure client satisfaction and maximize profitability. An articulate professional and respected leader who motivates team members to increase efficiency and productivity, provide quality performance, and exceed personal and professional goals.
Overview
21
21
years of professional experience
Work History
Assistant AR Controller
DSV Air & Sea
01.2019 - Current
- Managed customer service issues by interacting with clients, third party payment centers and internal departments to expedite customer payments, resolve customer disputes and ultimately improve DSO
- Manage collection requirements for multi-million dollar account portfolios
- Communicate with internal and external customers both verbal and written, to provide account oversight
- Maintain portfolio balances within corporate guidelines and escalate in a timely manner as needed
- Resolve customer discrepancy claims or nonpayment issues by appropriately raising issues to Billing and Sales Administration.
Collection Associate/Customer Service
Veritext Reporting
01.2003 - 12.2019
- Research unpaid accounts and ensure follow-up with clients by mail and phone for payment status
- Improve accuracy and increase cash flow by investigating customer accounts, documenting correspondence, and resolving inconsistencies in order to collect past-due accounts
- Enhance customer service by consulting with clients to determine discrepancies and devise mutually beneficial solutions to resolve disputes quickly and efficiently.
Education
Bachelor Of Arts - Humanities And Social Science
Montclair State University
Montclair, NJSkills
- Account Management
- Account Monitoring
- Accuracy Improvement
- Articulate
- Business Operation
- Cash Flow Management
- Communication
- Company Policy
- Conflict Resolution
- Corporate Communication
- Customer Interaction
- Customer Satisfaction
- Facilitate
- Human Resources Management System
- Internal Customer Service
- Leadership
- Microsoft Office
- Problem Solving
- Process Improvement
- Productivity
- Profit Maximization
- Quality Control
- Research
- Retirement Planning
- Sales Management
- Solution Development
- Solution Implementation
- Strategic Planning
- Team Building
Timeline
Assistant AR Controller
DSV Air & Sea
01.2019 - Current
Collection Associate/Customer Service
Veritext Reporting
01.2003 - 12.2019
Bachelor Of Arts - Humanities And Social Science
Montclair State University