Clarissa Gonzales
Marana,AZ
Summary
Friendly and enthusiastic. Very good customer service skills. Able to learn new tasks quickly and proficiently. Represents establishment with friendly, professional demeanor at all times. Ability to make quick decisions in stressful situations.
Overview
19
19
years of professional experience
Work History
Chewy Customer Care
Chewy.com
10.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed high-volume call center environments, maintaining professionalism under pressure and ensuring efficient issue resolution.
- Well kept Metrics and scorecards
Operations Associate
Kohls Department Store
Marana, AZ
11.2017 - Current
- Maintained and prioritized to-do-list and followed up to complete tasks on-time.
- Communicated with internal personnel to provide status updates for both shipping and receiving dates.
- Collaborated with peers and other business areas to leverage best practices.
- Operated pallet jack to move unloaded goods to correct locations in warehouse.
- Responsible for unloading merchandise from truck.
- Merchandise
- Assist customers with product purchase option and information
Comcast Technician Support, Walgreen's Tech
Convergys
Tucson, AZ
04.2012 - 07.2015
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on modem, router and landline.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
Financial Support Worker
Receivable Management Services
Tucson, AZ
08.2007 - 08.2011
- Determined customer's financial needs and prepare proposals to set arrangements based on costumer needs.
- Arrange for debt repayment or establish repayment schedules, based on customers financial situations.
- Advise customers of necessary actions and strategies for debt repayment.
- Initiated conversations with clients to uncover financial needs.
Key Holder
Dazzle
Tucson, AZ
01.2006 - 06.2007
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
Education
Marana High School
Marana, AZ05.2006
Skills
- Clerical Support
- Operations and Procedural Knowledge
- Customer Loyalty
- Sales and Marketing
- Active listening
- Troubleshooting
- Negotiating
- Judgment and Decision making
Timeline
Chewy Customer Care
Chewy.com
10.2022 - Current
Operations Associate
Kohls Department Store
11.2017 - Current
Comcast Technician Support, Walgreen's Tech
Convergys
04.2012 - 07.2015
Financial Support Worker
Receivable Management Services
08.2007 - 08.2011
Key Holder
Dazzle
01.2006 - 06.2007
Marana High School