THANUJI RANASINGHE
Customer Care Agent
Winnetka,CA
Summary
Dependable accounting professional acknowledged for reliability, integrity, and quick learning ability. With an eye for identifying and correcting errors. Dedicated to strong work. Ethical and resourceful nature. Maintains professional. Appearance and demeanor and expertly complete assigned tasks with a focus on quality. Dependable and quick learning team player with effective communication and organization skills.
Enthusiastic Personal Shopper recognized for consistent order. Accuracy, outstanding customer service, and communication skills. Fast workers focused on delivering and meticulously adhering. to client requests. Comfortable using technology tools such as mobile applications, scanners, and GPS to complete orders.
Exceptional customer care agent providing service, conflict mediation, and communication skills to address diverse needs. Smoothly mitigate customer conflicts through calm, level-headed strategies. Responsible and resilient team player with an adaptable and resourceful mindset. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients.
Overview
3
3
years of professional experience
Work History
Customer Care Agent
DeeSign
07.2023 - Current
- Assisted call-in customers with questions and orders.
- Navigated multiple computer systems and applications to find information.
- Managed over 50 customer calls per day, with a positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Responded proactively and positively to rapid change.
Exhibited high energy and professionalism when dealing with clients and staff. - Educated customers about billing, payment processing, and supporting policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
Investigated and resolved accounting, service, and delivery concerns.
E-Commerce Personal Shopper
06.2020 - Current
- Verified the quality and accuracy of picked items, prioritizing customer order accuracy and product delivery excellence
- Determined and applied appropriate product substitutions for out-of-stock items after consulting with e-commerce customers
- Packaged fragile and perishable merchandise for transport to support safe, intact delivery of requested products
- Answered customer inquiries and requests by researching in-store and online offerings to provide accurate answers
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes
- Consulted with customers on food selections and custom order requests
- Picked quality and accurate items customer orders
- Maximized efficiency by scanning items quickly
- Placed completed orders in temperature-appropriate storage for delivery
- Tendered customer orders at point-of-sale using the payment information provided and activated any customer rewards account for best price availability
- Noted customer special requests, preferences, and favorite products to enhance service
- Conferred with customers to understand their needs and make targeted recommendations.
Production Accounting Clerk
NBC Universal Studios
2022.Sep - 2022.Dec
- Organized and uploaded all digital files including Payroll, AP, PCards, and Petty cash
- Assisted in preparing invoices, collecting approvals, and doing distribution changes
- Researched data and created Excel grids
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable
- Monitored the status of accounts receivable and payable to facilitate prompt processing
- Balanced reports to submit for approval and verification
- Investigated daily variances and corrected errors to resolve discrepancies
- Completed weekly payroll for company personnel.
Education
Bachelor of Arts - Psychology
California State University
Northridge, CA05.2022
Skills
- Accounting Systems and Software
- Billing and Invoicing
- Clerical Support
- Copying and Scanning
- Data Organization
- Data Processing Document Typing and Formatting
- Effective Multitasking
- File and Database
- Time Management Verbal and Writing Communication
- Friendly Communication Journal Entry
- Maintaining Petty Cash
- Records
- Microsoft Office
- Obtain Transactions Pulling Requests Purchasing Knowledge
- Record Sorting and Filing
- Record Preparation
- Review Transactions Statement Reconciliation
- Agent Support
- Solution Coordination
- Customer Relationship Management
- Communications Strategies
- Administrative and Office Support
- Customer Inquiry Response
- Call Volume and Quality Metrics
- Documentation
- Customer Account Management
- Information Updates
- Customer Relations
- Online Chat
- Telephone Reception
- Call Volume Analysis
- Communications Support
- Customer Retention Strategies
- Providing Feedback
- Data Evaluation
- Livechat Messaging
- Technical Support and Assistance
- Billing Adjustments and Refunds
- Outbound Collection Calling
- Cataloging
- Team Goals
- Greeting Visitors
- Financial Transactions
- Performance Feedback
- Special Requests
- Researching Customer Issues
- Collaborative Environments
- Customer Implementation Support
- Problem Resolution
- Customer Data Confidentiality
- Workload Planning
- Security Verification
- Inbound Customer Service
- Process Transactions
Accomplishments
- Empower a Village, an NGO –
- Categorize used eyeglasses, packed books, computers, toys, and clothes to ship to rural villages in Sri Lanka
- Take a Tree Plant a Tree – Raised money to buy trees for donation
- LA regional food bank UCLA – Packaging food and making gift baskets to donate to the homeless
- Aids Walk 2017 and Alzheimer's Walk 2017 – Participated to raise money.
Timeline
Customer Care Agent
DeeSign
07.2023 - Current
Production Accounting Clerk
NBC Universal Studios
2022.Sep - 2022.Dec
E-Commerce Personal Shopper
06.2020 - Current
Bachelor of Arts - Psychology
California State University
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