Summary
Overview
Work History
Education
Skills
Timeline
Generic
Regina Dunigan

Regina Dunigan

Healthcare Account
Nashville,TN

Summary

Dynamic customer service specialist known for critical thinking and strong active listening skills. Proven ability to manage high call volumes and resolve inquiries efficiently, aiming to enhance customer satisfaction and operational success.

Overview

16
16
years of professional experience

Work History

Customer Care Agent

Foundever
11.2025 - Current
  • Assisted call-in customers with questions and orders.
  • Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
  • Responded to customer inquiries via phone and chat, ensuring timely resolution of issues.
  • Documented customer interactions accurately in CRM system for future reference and analysis.

Day/Night Auditor

Tru By Hilton
01.2020 - 11.2025
  • Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
  • Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
  • Oversaw night audit procedures, verifying system entries for reservations and billing accuracy.
  • Assisted with guest inquiries, providing exceptional customer service to enhance overall experience.

Front Desk Receptionist

Personnel Placements LLC
02.2010 - 01.2020
  • Managed multi-line phone system, directing calls to appropriate personnel and ensuring timely responses.
  • Organized and scheduled appointments, optimizing front desk operations for enhanced efficiency.
  • Maintained accurate visitor logs and enforced security protocols for building access.
  • Developed and implemented filing systems to streamline document retrieval processes.

Chef

Olive Garden Restaurant
01.2010 - 09.2010
  • Supervised kitchen staff to ensure efficient meal preparation and adherence to food safety standards.
  • Developed and implemented new menu items, enhancing guest satisfaction and dining experience.
  • Trained junior chefs in culinary techniques and restaurant procedures, fostering skill development.
  • Streamlined inventory management processes, reducing waste and optimizing ingredient usage.

Education

Associate of Science -

Ultimate Medical Academy
Clearwater, FL
08-2025

Skills

  • Call center experience
  • Payment processing
  • Typing speed
  • CRM software
  • Healthcare accounting
  • Critical thinking
  • Active listening
  • Calm under pressure
  • Shipment processing
  • Refunds processing
  • Credit and cash payments

Timeline

Customer Care Agent

Foundever
11.2025 - Current

Day/Night Auditor

Tru By Hilton
01.2020 - 11.2025

Front Desk Receptionist

Personnel Placements LLC
02.2010 - 01.2020

Chef

Olive Garden Restaurant
01.2010 - 09.2010

Associate of Science -

Ultimate Medical Academy
Regina DuniganHealthcare Account