Dynamic customer service specialist known for critical thinking and strong active listening skills. Proven ability to manage high call volumes and resolve inquiries efficiently, aiming to enhance customer satisfaction and operational success.
Overview
16
16
years of professional experience
Work History
Customer Care Agent
Foundever
11.2025 - Current
Assisted call-in customers with questions and orders.
Helped a large volume of customers every day with a positive attitude and focus on customer satisfaction.
Responded to customer inquiries via phone and chat, ensuring timely resolution of issues.
Documented customer interactions accurately in CRM system for future reference and analysis.
Day/Night Auditor
Tru By Hilton
01.2020 - 11.2025
Managed front desk operations, ensuring seamless check-in and check-out processes for guests.
Reconciled daily financial transactions, maintaining accuracy in cash handling and reporting.
Oversaw night audit procedures, verifying system entries for reservations and billing accuracy.
Assisted with guest inquiries, providing exceptional customer service to enhance overall experience.
Front Desk Receptionist
Personnel Placements LLC
02.2010 - 01.2020
Managed multi-line phone system, directing calls to appropriate personnel and ensuring timely responses.
Organized and scheduled appointments, optimizing front desk operations for enhanced efficiency.
Maintained accurate visitor logs and enforced security protocols for building access.
Developed and implemented filing systems to streamline document retrieval processes.
Chef
Olive Garden Restaurant
01.2010 - 09.2010
Supervised kitchen staff to ensure efficient meal preparation and adherence to food safety standards.
Developed and implemented new menu items, enhancing guest satisfaction and dining experience.
Trained junior chefs in culinary techniques and restaurant procedures, fostering skill development.
Streamlined inventory management processes, reducing waste and optimizing ingredient usage.