Clarissa Gutierrez
Rancho Santa Margarita,CA
Summary
I am a twenty-seven year old seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. With my experience in front desk scheduling, I hope to obtain further experience and knowledge.
Overview
8
8
years of professional experience
Work History
Front Desk/ Billing Department
Dr. Kenneth Martinez Neurology Pain and Specialty
2021.11 - Current
- Answered phone calls to schedule patients and answer any questions or transfer to correct department.
- Checked in and checked out patients as well as scheduled for their next appointment
- Coordinated with finance department on revenue forecasting, providing valuable insights into budget planning efforts.
- Conducted regular audits of billing records to ensure accuracy and compliance with company policies and industry regulations.
- Handled payments from patients
- Head of authorization department
- Took care of all insurance questions
Bank Teller
Wells Fargo
2018.09 - 2020.06
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
Manager in Charge
Einstein Bagels
2016.08 - 2018.06
- Reduced staff turnover rates with effective onboarding processes, training programs, and ongoing support for professional growth opportunities.
- Enhanced employee engagement with regular feedback, recognition programs, and career development support.
- Created a positive work environment by fostering open communication and encouraging employee development opportunities.
- Made sure staff was doing their jobs properly
- Handled any customer complaints and concerns
Education
Associates of Science in Medical Administration - Administration
Platt College-Anaheim
Anaheim, CA07.2022
GED -
Trabuco Hills High School
Mission Viejo, CA06.2015
Skills
- Scheduling Patients
- Cash Flow Management
- Payment Processing
- Invoice Management
- Revenue Recognition
- HIPAA knowledge
- Claims Processing
- Training and mentoring
- Team direction
- Time Management
- Critical Thinking
- Active Listening
Timeline
Front Desk/ Billing Department
Dr. Kenneth Martinez Neurology Pain and Specialty
2021.11 - Current
Bank Teller
Wells Fargo
2018.09 - 2020.06
Manager in Charge
Einstein Bagels
2016.08 - 2018.06
Associates of Science in Medical Administration - Administration
Platt College-Anaheim
GED -
Trabuco Hills High School
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