Summary
Overview
Work History
Education
Skills
Timeline
Generic

Clarissa Henson

Salisbury,NC

Summary

Entry-level Leasing Consultant with outstanding knowledge of customer service and conflict resolution. Brings strong skill set and forward-thinking nature to short-term rental and property management markets. Organized and dedicated to property success.

Overview

4
4
years of professional experience

Work History

Guide

Seventh Sense Botanical Therapy
Concord , NC
2019.05 - 2019.09
  • Supported staff development and goal attainment by focusing on skill development and job satisfaction.
  • Increased sales revenues by 15% over 3 months by promoting complementary products and educating customers about store promotions.
  • Coached team on effective upselling and cross-selling methods.
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Implemented rewards program, bolstering customer retention 80%.

Sales Associate

Express
Fayetteville , NC
2015.11 - 2017.01
  • Compute sales prices, total purchases and receive and process cash or credit payment
  • Recommend, select, and help locate or obtain merchandise based on customer needs and desires
  • Used consultative sales approach to understand customer needs and recommend relevant offerings
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
  • Balanced and organized cash register by handling cash, counting change and storing coupons
  • Trained in loss prevention, visual merchandising and general sales skills
  • Increased sales by 20% monthly by offering consultation on products and services and applying customer service and upselling techniques

Client Service Coordinator

H&R Block
Raeford , NC
2016.01 - 2016.04
  • Provided clerical support to 12 company employees by copying, faxing and filing documents
  • Analyze data to determine answers to questions from customers or members of public
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
  • Organized and scheduled office meetings as well as client appointments for team of 12 professionals, effectively accommodating hectic agendas
  • Operated multi-line telephone system to independently handle over 30-40 calls each day
  • Collected Tax Service payments from clients and updated account balances

Education

Bachelor of Science - Business Administration

Livingstone College
Salisbury, NC
05.2020

Associate of Arts - General Studies

Sandhills Community College
Pinehurst, NC
05.2013

Skills

  • Teamwork/ Collaboration
  • Customer Service
  • Budgeting
  • Organization skills
  • Operations management
  • Strategic Planning
  • Sales
  • Marketing

Timeline

Guide

Seventh Sense Botanical Therapy
2019.05 - 2019.09

Client Service Coordinator

H&R Block
2016.01 - 2016.04

Sales Associate

Express
2015.11 - 2017.01

Bachelor of Science - Business Administration

Livingstone College

Associate of Arts - General Studies

Sandhills Community College
Clarissa Henson