Clarissa Henson
Salisbury,NC
Summary
Entry-level Leasing Consultant with outstanding knowledge of customer service and conflict resolution. Brings strong skill set and forward-thinking nature to short-term rental and property management markets. Organized and dedicated to property success.
Overview
4
4
years of professional experience
Work History
Guide
Seventh Sense Botanical Therapy
Concord, NC
05.2019 - 09.2019
- Supported staff development and goal attainment by focusing on skill development and job satisfaction.
- Increased sales revenues by 15% over 3 months by promoting complementary products and educating customers about store promotions.
- Coached team on effective upselling and cross-selling methods.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Submitted reports to senior management to aid in business decision-making and planning.
- Implemented rewards program, bolstering customer retention 80%.
Sales Associate
Express
Fayetteville, NC
11.2015 - 01.2017
- Compute sales prices, total purchases and receive and process cash or credit payment
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires
- Used consultative sales approach to understand customer needs and recommend relevant offerings
- Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs
- Balanced and organized cash register by handling cash, counting change and storing coupons
- Trained in loss prevention, visual merchandising and general sales skills
- Increased sales by 20% monthly by offering consultation on products and services and applying customer service and upselling techniques
Client Service Coordinator
H&R Block
Raeford, NC
01.2016 - 04.2016
- Provided clerical support to 12 company employees by copying, faxing and filing documents
- Analyze data to determine answers to questions from customers or members of public
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information
- Organized and scheduled office meetings as well as client appointments for team of 12 professionals, effectively accommodating hectic agendas
- Operated multi-line telephone system to independently handle over 30-40 calls each day
- Collected Tax Service payments from clients and updated account balances
Education
Bachelor of Science - Business Administration
Livingstone College
Salisbury, NC05.2020
Associate of Arts - General Studies
Sandhills Community College
Pinehurst, NC05.2013
Skills
- Teamwork/ Collaboration
- Customer Service
- Budgeting
- Organization skills
- Operations management
- Strategic Planning
- Sales
- Marketing
Timeline
Guide
Seventh Sense Botanical Therapy
05.2019 - 09.2019
Client Service Coordinator
H&R Block
01.2016 - 04.2016
Sales Associate
Express
11.2015 - 01.2017
Bachelor of Science - Business Administration
Livingstone College
Associate of Arts - General Studies
Sandhills Community College
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