Clarissa Honn
Aurora,IL
Summary
Dynamic retail professional with extensive experience excelling in customer service and team training. Proven ability to enhance sales through effective cash handling and operational efficiency. Recognized for resolving customer complaints and fostering team development, driving positive outcomes in fast-paced environments.
Knowledgeable Customer service experience with solid background in retail sales and service. Proven ability to increase store revenue and enhance customer satisfaction through effective sales techniques. Demonstrated leadership in opening and closing procedures, and expertise in inventory management and team coordination.
Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges with role in any industry
Overview
26
26
years of professional experience
Work History
Retail Sales Key Holder
Le Creuset Of America
04.2025 - Current
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Demonstrated exceptional product knowledge, keeping up-to-date with industry trends and new releases.
- Collaborated with store management to achieve monthly sales targets and goals.
- Trained new team members on store procedures, policies, and sales techniques for consistent performance.
Food Truck Manager
Buddy Mac's Eat & Run
05.2022 - 03.2025
- Boosted customer satisfaction by implementing creative menu options and streamlining food preparation processes.
- Ensured compliance with all required permits/licenses by staying up-to-date on regulatory requirements.
- Implemented eco-friendly practices within the food truck''s operations to minimize environmental impact while maintaining profitability.
- Streamlined order processing with improved systems organization, resulting in faster service times for customers.
- Oversaw daily financial tasks such as cash handling, recordkeeping, and reporting to ensure accuracy and transparency in all transactions.
- Evaluated sales data to identify trends, adjust menu offerings, and make informed decisions for future growth and success.
- Ensured optimal food quality through consistent monitoring, proper storage techniques, and routine inspections.
- Optimized workflow by assigning tasks based on individual strengths and skills among the team members.
- Assisted in menu development, incorporating customer feedback to drive innovation within the food truck offerings.
- Accepted orders and packed food for takeout and delivery.
- Maintained high standards of cleanliness and sanitation, adhering to local health codes and regulations.
- Greeted customers, answered menu questions and responded to complaints.
- Planned daily menus and prepped food for service.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Purchased food and cultivated strong vendor relationships.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Developed unique events and special promotions to drive sales.
Front End Supervisor
RV's Home of the Hoagy
03.2021 - 01.2023
- Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Fostered strong communication between front-end team and other departments, improving overall store operations.
Bar Manager
Piette's Cafe and Bar
05.2020 - 01.2021
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Closed out cash register and prepared cashier report at close of business.
- Improved customer service rankings by resolving issues quickly and accurately.
- Enhanced team productivity through effective scheduling and task delegation.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Assistant Bar Manager
Black Rock Steakhouse
02.2016 - 03.2020
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Streamlined service workflows to reduce wait times by implementing efficient drink preparation techniques and optimizing bartender stations.
- Developed rapport-building skills among staff members to enhance teamwork dynamics for a more cohesive unit.
- Boosted revenue by developing promotional events and cultivating relationships with local vendors for cross-promotional opportunities.
- Actively participated in weekly management meetings, contributing ideas for enhancing operational efficiency, business growth, and customer satisfaction.
- Ensured compliance with all local licensing requirements related to alcohol sales/service as well as other pertinent lawsregulations.
Service Professional/Service Trainer
Red Lobster
08.2000 - 12.2011
- Developed strong relationships with customers, leading to repeat business and referrals.
- Resolved customer complaints, ensuring an optimal resolution for both the customer and the restaurant.
- Thrived at adapting quickly to changing conditions or unexpected challenges, demonstrating flexibility without compromising performance.
- Collaborated with team members to deliver exceptional guest experiences.
- Managed high-volume workloads while maintaining a strong focus on customer satisfaction.
- Worked well under extremely busy weekends and holidays maintaining a great repore with customers and crew.
Education
High School Diploma -
Aurora East High School
Aurora, ILSkills
- Store operations
- Cash handling proficiency
- POS system operation
- Brand representation
- Customer service
- Motivation skills
- Team training and development
- Team member development
- Cash handling accuracy
- Cash handling
- Daily reporting
- Training and mentoring
- Store maintenance
- Task delegation
- Product ordering
- Bank deposits
- Alarm systems
- Employee oversight
- Drawer counting
- Front end operations
Timeline
Retail Sales Key Holder
Le Creuset Of America
04.2025 - Current
Food Truck Manager
Buddy Mac's Eat & Run
05.2022 - 03.2025
Front End Supervisor
RV's Home of the Hoagy
03.2021 - 01.2023
Bar Manager
Piette's Cafe and Bar
05.2020 - 01.2021
Assistant Bar Manager
Black Rock Steakhouse
02.2016 - 03.2020
Service Professional/Service Trainer
Red Lobster
08.2000 - 12.2011
High School Diploma -
Aurora East High School