Shanice Lovelace
Cocoa,FL
Summary
Retail Sales/Cashier with over 8 years of experience in customer-focused environments, excelling in transaction processing and team collaboration. Demonstrates strong organizational skills and attention to detail, ensuring accurate cash handling and efficient store operations.
Possesses great interpersonal skills, committed to customer satisfaction and excellent service at all times.
Proficient in data entry and financial record-keeping, with a proven track record of enhancing customer satisfaction and streamlining procedures.
Overview
8
8
years of professional experience
Work History
Retail Sales Key Holder
Salty Dog T-shirt Shop
02.2024 - 08.2025
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Managed cash register operations, ensuring accurate transactions and efficient customer checkouts.
- Organized merchandise displays to optimize visibility and attract customer interest in-store.
- Trained new team members on sales techniques and store policies to improve overall performance.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
Server
Jane's Bistro
03.2024 - 08.2024
- Provided exceptional customer service, ensuring a welcoming atmosphere for all guests.
- Managed food and beverage orders efficiently, maintaining accuracy throughout service.
- Assisted in training new staff on menu offerings and service protocols.
- Collaborated with kitchen staff to ensure timely delivery of meals during peak hours.
Retail Sales Supervisor
Sunsations Beach Department Store
02.2022 - 05.2023
- Supervised daily operations to ensure exceptional customer service and store efficiency.
- Trained and mentored sales staff on product knowledge and effective sales techniques.
- Implemented inventory management practices to maintain optimal stock levels and minimize shrinkage.
- Developed staff schedules to align with peak shopping times, optimizing labor costs and productivity.
- Resolved customer complaints promptly, improving overall satisfaction and loyalty.
- Greeted customers and helped with product questions, selections, and purchases.
Front Desk Receptionist
Jamaica Palace Hotel
01.2020 - 07.2020
- Managed front desk operations, ensuring seamless guest check-in and check-out experiences.
- Coordinated appointment scheduling and maintained accurate records in electronic booking systems.
- Assisted guests with inquiries, providing information about hotel services and local attractions.
- Collaborated with housekeeping and maintenance teams to resolve guest issues promptly.
- Processed payments and handled transactions efficiently using POS systems.
Restaurant Hostess
Hotel Tim Bamboo
12.2018 - 07.2019
- Welcomed and seated guests, ensuring optimal dining flow and guest satisfaction.
- Managed reservation system, coordinating seating arrangements for large parties efficiently.
- Communicated wait times clearly, enhancing guest experience and managing expectations effectively.
- Collaborated with front-of-house team to maintain a clean and organized dining area.
- Trained new host staff on best practices for guest interaction and service standards.
Assistant Accountant
Kamal's Supermarket and Cambio
07.2017 - 05.2018
- Prepared monthly financial reports and reconciled accounts to ensure accuracy.
- Assisted in budget preparation and tracking expenditures for various departments.
- Maintained general ledger entries, ensuring compliance with accounting standards.
- Processed invoices and managed accounts payable, improving payment cycle efficiency.
- Collaborated with auditors during annual review, providing necessary documentation and support.
- Assisted with monthly and quarterly income statements, balance sheets and cash flow reports to inform decision-makers.
Education
Associate of Science - Hospitality And Tourism Management
College Of Agriculture, Science And Education
Portland, Jamaica11-2017
Skills
- Store operations
- Cash handling proficiency
- POS system operation
- Loss prevention strategies
- Customer service
- Active listening
- Data entry
- Positive attitude
- Multitasking
- Friendly, positive attitude
- Teamwork and collaboration
- Problem-solving
Timeline
Server
Jane's Bistro
03.2024 - 08.2024
Retail Sales Key Holder
Salty Dog T-shirt Shop
02.2024 - 08.2025
Retail Sales Supervisor
Sunsations Beach Department Store
02.2022 - 05.2023
Front Desk Receptionist
Jamaica Palace Hotel
01.2020 - 07.2020
Restaurant Hostess
Hotel Tim Bamboo
12.2018 - 07.2019
Assistant Accountant
Kamal's Supermarket and Cambio
07.2017 - 05.2018
Associate of Science - Hospitality And Tourism Management
College Of Agriculture, Science And Education
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