Cokie Rodgers
Summary
Versatile and results-driven professional with a proven track record at The Natural Dog and other esteemed organizations. Excelled in enhancing customer satisfaction and streamlining operations, demonstrating exceptional problem-solving abilities and customer service skills. Achieved significant improvements in health, safety, and efficiency, leveraging expertise in POS system operation and empathetic communication.
Overview
12
12
years of professional experience
Work History
Retail Sales Key Holder
The Natural Dog
09.2023 - Current
- Maintained a clean working environment which led to improved health and safety standards for both staff members and customers.
- Handled cash transactions accurately, maintaining a balanced register at the end of each shift.
- Balanced multiple competing priorities during busy periods resulting in efficient time-management skills enabling quick resolutions of any arising issues.
- Increased customer satisfaction by providing personalized assistance and recommendations.
Registered Behavioral Technician
Mosaic Pediatric Therapy
07.2022 - 05.2023
- Reduced maladaptive behaviors by utilizing Applied Behavior Analysis techniques effectively.
- Established rapport with clients, fostering trust and positive relationships that facilitated learning opportunities.
- Participated in ongoing professional development to stay current on best practices within the field of Applied Behavior Analysis.
Senior Medical Claims Examiner
Alternative Insurance Resources
10.2017 - 04.2023
- Consistently met or exceeded performance targets related to claim turnaround times, accuracy rates, and customer satisfaction metrics.
- Implemented quality control measures to maintain high accuracy levels in the claims examination process.
- Managed a high volume of complex cases, ensuring timely resolutions while maintaining attention to detail.
Family Childcare Provider
Private Employers
03.2013 - 06.2022
- Prepared nutritious meals and snacks following dietary guidelines to promote healthy eating habits among children under care.
- Implemented daily routines and activities to stimulate and engage children.
- Maintained group discipline through positive reinforcement, behavior modeling, and collaboration with parents.
Education
Bachelor of Science -
University of Alabama At Birmingham
Birmingham, ALSkills
- Store operations
- Cash handling proficiency
- POS system operation
- Loss prevention strategies
- Multitasking and prioritizing
- Problem-solving
- Attention to detail
- Patience and empathy
- Observation and documentation
- Strong communication skills
- Critical thinking capacity
- Customer service
Timeline
Retail Sales Key Holder
The Natural Dog
09.2023 - Current
Registered Behavioral Technician
Mosaic Pediatric Therapy
07.2022 - 05.2023
Senior Medical Claims Examiner
Alternative Insurance Resources
10.2017 - 04.2023
Family Childcare Provider
Private Employers
03.2013 - 06.2022
Bachelor of Science -
University of Alabama At Birmingham
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