Clarissa Jones
Glendale,AZ
Summary
Results-driven professional in the field of training and development, known for productivity and efficient task completion. Possess specialized skills in instructional design, employee engagement strategies, and performance management systems. Excel at communication, leadership, and problem-solving to effectively drive organizational growth and learning initiatives.
Overview
2
2
years of professional experience
Work History
Training Manager/ Hospitality Manager
Topgolf USA
Scottsdale, Arizona
07.2024 - Current
- Monitored progress of trainees through feedback from managers and supervisors.
- Developed training materials, including manuals, guides and handouts.
- Developed instructional materials such as presentations, videos, simulations and online courses.
- Analyzed data to evaluate effectiveness of current training program offerings.
- Conducted assessments to determine skill gaps of existing personnel.
- Identified areas of improvement in existing training methods and procedures.
- Provided guidance and support to employees regarding hospitality industry best practices and standards.
- Created detailed reports on occupancy levels, revenue statistics, customer feedback.
- Monitored sales performance against budget objectives and took appropriate action when necessary.
- Organized and managed staff schedules, ensuring adequate coverage for all shifts.
- Oversaw recruiting, interviews and new employee hiring.
- Delegated work to staff, setting priorities and goals.
Team Lead
TopGolf
Louisville, KY
07.2023 - 07.2024
- Trained new team members by relaying information on company procedures and safety requirements
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times
- Coached team members in techniques necessary to complete job tasks
Ace Trainer
TopGolf
Louisville, KY
04.2023 - 07.2024
- Mentored new hires, resulting in stronger staff development and increased productivity
- Coached employees on best practices, providing constructive feedback to support their professional growth
- Delivered instructional presentations on equipment use, focusing on efficiency and safety
- Enhanced trainee engagement through interactive workshops and hands-on activities
- Delivered dynamic presentations to facilitate learning and retention among diverse audiences
Bayhost
Topgolf
Louisville, KY
02.2023 - 07.2023
- Efficiently processed payments from customers, resolving any discrepancies in a timely manner to ensure accurate financial records
- Answered guest questions with responses about menu, promotions and specials
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing their needs
Education
High School Diploma -
William R Boone HS
Orlando, FL05-2019
Skills
- Customer Focus
- Coaching and Mentoring
- Performance Improvement
- Complaint resolution
- Diversity and Inclusion
- Teamwork and Collaboration
- Onboarding and Orientation
- Employee training
- Curriculum development
- Customer service
- Team building
- Coaching techniques
- Conflict resolution
- Time management
- Effective communication
- Public speaking
- Adaptive learning
- Team direction
- E-learning platforms
- Training facilitation
- Leadership training
Timeline
Training Manager/ Hospitality Manager
Topgolf USA
07.2024 - Current
Team Lead
TopGolf
07.2023 - 07.2024
Ace Trainer
TopGolf
04.2023 - 07.2024
Bayhost
Topgolf
02.2023 - 07.2023
High School Diploma -
William R Boone HS