Clarissa Lee
Columbia
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Dedicated and adaptable individual with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Account Manager, Night Manager, Lead, Cleaner
ABM Industries
Columbia
04.2023 - 06.2025
- Managed client accounts and maintained strong relationships with key stakeholders.
- Developed and implemented strategic plans to meet client needs effectively.
- Coordinated project timelines and ensured timely delivery of services.
- Conducted regular reviews of account performance to identify improvement areas.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Onboarded new team members to integrate into organization.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Managed inventory and supplies to ensure materials were available when needed.
- Developed training programs for new staff and provided ongoing mentorship.
- Monitored compliance with company policies and safety regulations consistently.
- Facilitated performance evaluations to promote employee development and engagement.
- Interviewed, hired and trained new employees.
- Maintained accurate records of employee attendance, performance reviews, disciplinary actions.
- Resolved conflicts between team members in a timely manner, utilizing problem-solving techniques.
- Scheduled shift rotations for staff in order to maximize efficiency and productivity.
- Provided guidance, support, and mentorship to new hires during onboarding processes.
- Investigated misconduct, mediated problems and determined appropriate discipline for staff.
- Created an open communication system between management and staff members.
- Assigned tasks and projects to team members based on strengths and weaknesses of individuals.
- Monitored employee attendance records and provided feedback when necessary.
- Conducted regular performance reviews with employees to ensure goals were being met.
- Supervised staff performing daily activities.
- Implemented and enforced policies and procedures by coordinating with company leaders, coaching employees and overseeing staff activity.
- Enforced safety regulations among staff members while maintaining compliance with company policies.
- Oversaw daily workloads and workflow for smooth operations.
- Analyzed and measured employee performance, taking appropriate disciplinary action or recognition based on work performance.
- Created shift schedules and coordinated with team members to maintain sufficient staffing levels during employee absences.
- Utilized project management software to track team tasks, deadlines, and accomplishments.
Custodian
University Of Missouri Campus Facilities
Columbia
08.2022 - 09.2023
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
- Kept building spaces premises clean inside and outside.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Ran variety of cleaning machines such as floor machines designed to scrub floors and carpets.
- Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Checked in and stocked inventory throughout facility.
- Collected, sorted and transported recyclable materials.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
Daycare Owner/Operator
Self-employeed
Columbia
01.2013 - 08.2022
- Maintained accurate accounting of tuition and operating reports.
- Collaborated on strategies to enhance student learning and behavior alongside parents.
- Stayed current on Type codes and Type guidelines to maintain compliant program operations in State
- Strengthened community engagement strategies to boost program outreach across Location.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Oversaw safety requirements, inspection and certification procedures to facilitate annual licensing review.
- Attended professional meetings and conferences to maintain and improve professional competence.
- Monitored students' progress and provided students and teachers with assistance in resolving problems.
Food Service Worker
University Of Missouri Plaza 900
Columbia
04.2012 - 09.2012
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Learned other teammates' work tasks to train as backup.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
- Cooked batches of food according to standard recipes.
- Circulated kitchen area to receive work assignments and identify support tasks.
- Inspected equipment, refrigerators and warming lamps to check compliance with safe operating levels.
- Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
- Plated hot meals and salads in aesthetically pleasing arrangements.
Laborer
Linen King
Columbia
04.2011 - 07.2011
- Worked alongside team to accomplish work goals according to schedule.
- Loaded, unloaded and moved material to and from storage and production area.
- Read and understood orders to accurately measure, cut and lay out needed materials.
- Managed loading and unloading of routine shipments, maintaining organized and secure materials to minimize damage.
Housekeeper
America's Best Value Inn Hotel
Columbia
02.2010 - 04.2011
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies and corridors.
Assistant Deli Manager
Patricia's Foods
Columbia
03.2009 - 02.2010
- Operated slicer and price computing scale to accurately slice, weigh and label meat products.
- Controlled freshness of products by rotating and removing out of code merchandise.
- Prepared and placed meat cuts and products in display counter to catch shopper's eye and boost sales.
- Verified inventory computations by comparing to physical counts of stock, investigating any discrepancies with Job title.
Line Worker
OTSCON
Columbia
09.2008 - 12.2009
- Inspected final products to assess compliance with quality standards and established tolerances.
- Maintained maximum organization and productivity by properly sorting project components on work tables.
- Assisted quality assurance by inspecting items and removing defective parts.
- Supported current production needs by moving items between equipment, conveyors and staging areas.
- Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site.
- Took on additional shifts during peak work periods to keep projects on schedule.
- Performed hand-finishing of final products after assembling component parts for items.
- Conducted quality inspections of finished products and made minor repairs to meet project expectations.
Nursing Assistant
Ashland Healthcare
Ashland
04.2008 - 08.2008
- Checked patient vitals such as temperature, blood pressure
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Helped patients effectively manage routine bathing, grooming and other hygiene needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
- Employed mobility devices and Type equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
Opening Cashier
McDonald's
Ashland
01.2006 - 12.2006
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma
Hallsville High School
Hallsville, MO05.2004
Skills
- Inventory Management
- Preventive Maintenance
- Equipment Inspection
- Trash Collection and Removal
- Supply Inventory Management
- Facility Opening and Closing
- Customer Service
- Positive Team Player
- Productivity and Time Management
- Snow Removal
- Safety Standards
- Dependable and Responsible
- Cleaning and Sanitizing
- Attention to Detail
- Damage Prevention
- Facility and Site Cleaning
- Work Prioritization
- Janitorial Equipment Familiarity
- Daily Facility Operations
- Leaf Blowing
- Furniture Moving
- Damage Reporting
- Following Regulations
- Customer Needs Assessments
- Surface Sanitizing
- Vacuuming and Sweeping
- Proper Waste Disposal
- Laundry Management
- Daily Facilities Cleaning
- Checklists and Recordkeeping
- PPE Safety
- Guest Satisfaction
- Supply Replenishment
- Trash Pickup
- Hospitality Management
- Groundskeeping
Timeline
Account Manager, Night Manager, Lead, Cleaner
ABM Industries
04.2023 - 06.2025
Custodian
University Of Missouri Campus Facilities
08.2022 - 09.2023
Daycare Owner/Operator
Self-employeed
01.2013 - 08.2022
Food Service Worker
University Of Missouri Plaza 900
04.2012 - 09.2012
Laborer
Linen King
04.2011 - 07.2011
Housekeeper
America's Best Value Inn Hotel
02.2010 - 04.2011
Assistant Deli Manager
Patricia's Foods
03.2009 - 02.2010
Line Worker
OTSCON
09.2008 - 12.2009
Nursing Assistant
Ashland Healthcare
04.2008 - 08.2008
Opening Cashier
McDonald's
01.2006 - 12.2006
High School Diploma
Hallsville High School