Clarissa Levine
San Antonio,Texas
Summary
I am self efficient with good customer skills and good work ethics. I am a loyal and dedicated individual who has a great deal of ambition, I love to learn new things as well as learning the experience of others and always up to a new challenge. I get along well with others and able to work as a team regardless of situations and circumstances. I am a firm believer of Discipline, Attentive, Integrity and, Attention to detail is key elements in being successful while representing a company. I am seeking a position where I can develop and excel while giving my best to an employer. Looking forward to excel knowledge.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Citi Bank
11.2022 - 12.2022
- Updated account information to maintain customer records
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Responded to customer requests for products, services, and company information
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Processed customer service orders promptly to increase customer satisfaction
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Opened and managed credit card accounts.
Customer Service Representative
FRED LOYA INSURANCE
05.2016 - 03.2017
- Interacted with customers on a daily basis with positive attitude
- Persuade customers to purchase insurance in a professional manner
- Delivered an exceptional level of service to each customer by listening to concerns and answering questions
- Maintained up-to-date knowledge of store polices regarding insurance claims and new software in order to provide speedy and accurate service to each customer
- Completed, continuing education and training programs for professional development
- Received license in insurance retail.
Cashier
MC DONALD'S
- Providing excellent customer service in difficult situations
- Assisted management with inventory control and stock ordering
- Handled currency and credit transactions quickly and accurately in an efficient way.
Education
Medical Office Administration -
Concorde Career College
08.2020
HIGH SCHOOL DIPLOMA -
SAN ANTONIO LEADERSHIP ACADEMY
02.2016
Skills
- Adaptability
- Creating positive work environment
- Mathematics
- Computer knowledge
- Open minded
- Great work ethic
- Customer service
- Team work
- Microsoft Word
- Microsoft PowerPoint
- Credit Card Payment Processing
- Active Listening
- Account Management
- Microsoft Excel
- Decision making
- Checking for accuracy
- Sales Expertise
- Customer Service
- Work Ethic and Integrity
- Time management skills
- Attention to Detail
Timeline
Customer Service Representative
Citi Bank
11.2022 - 12.2022
Customer Service Representative
FRED LOYA INSURANCE
05.2016 - 03.2017
Cashier
MC DONALD'S
Medical Office Administration -
Concorde Career College
HIGH SCHOOL DIPLOMA -
SAN ANTONIO LEADERSHIP ACADEMY