Clarissa Lowry
Silver City,NM
Summary
Reliable and organized with experience in customer service and administrative support. Skilled in answering phones, assisting customers, maintaining records, and handling a variety of office tasks. Able to manage multiple responsibilities while providing friendly, professional service and maintaining accuracy and attention to detail.
Overview
10
10
years of professional experience
Work History
Wildland Fire Dispatcher
Gila National Forest
Silver City, NM
07.2023 - 09.2026
- Experienced in administrative support, including maintaining records, processing documents, managing orders, answering phones, and providing professional customer service. Organized, detail-oriented, and able to manage multiple tasks efficiently in a fast-paced work environment.
- Provided professional and courteous customer service by phone and in person.
- Answered and directed incoming calls, took accurate messages, and assisted individuals with questions and requests.
- Communicated clearly and effectively with the public while handling multiple calls and tasks in a fast-paced environment.
- Maintained accurate records of orders and customer information to support efficient dispatch operations.
- Operated and directed various dispatch telecommunication systems.
- Reviewed and organized completed records of orders to ensure compliance with operating procedures.
- Provided logistical support information to supervisors to facilitate effective implementation of fire management program activities.
- Created and processed orders while ensuring accuracy and timely completion.
- Communicated with customers and staff to coordinate schedules and resolve travel-related needs.
Shift Manager
Arbys
Silver City, NM
11.2016 - 03.2026
- Experience in creating and managing employee schedules, coordinating shifts, and ensuring adequate staffing coverage.
- Supervised daily restaurant operations, directing team members to deliver efficient, friendly service.
- Trained and coached employees on food preparation, customer service, and safety procedures to uphold company standards.
- Motivated team members to achieve targets for speed of service and customer satisfaction.
- Monitored food quality, order accuracy, cleanliness, and compliance with health and safety regulations.
- Managed cash registers, completed cash counts, prepared deposits, and resolved transaction discrepancies.
- Managed inventory levels, restocked supplies, and reduced food waste through proper portioning and storage.
- Resolved customer concerns professionally and helped maintain a positive dining experience.
Visiting Service Information Specialist
Gila National Forest
Silver City, NM
05.2023 - 07.2023
- Delivered exceptional customer service by efficiently addressing questions, concerns, and requests, ensuring customer satisfaction.
- Greeted and assisted customers in a friendly and professional manner.
- Answered and directed incoming phone calls and responded to customer inquiries.
- Maintained an organized and welcoming front desk area.
- Assisted with administrative tasks, including data entry, filing, and handling customer information.
- Communicated effectively with customers, coworkers, and management.
- Managed multiple tasks in a fast-paced environment, ensuring professionalism and attention to detail in all interactions.
- Hours per week: 40
Education
Bachelors degree - Psychology, Chemical Dependency
Western New Mexico University
Silver City, NM05-2022
Skills
- Dependable and responsible
- Quick learner
- Document processing
- Record keeping
- Telecommunication systems
- Administrative support
- Adaptability and flexibility
- Patience and calmness
- Team coordination
- Customer service
Timeline
Wildland Fire Dispatcher
Gila National Forest
07.2023 - 09.2026
Visiting Service Information Specialist
Gila National Forest
05.2023 - 07.2023
Shift Manager
Arbys
11.2016 - 03.2026
Bachelors degree - Psychology, Chemical Dependency
Western New Mexico University