Clarissa Mendoza
Red Oak
Summary
Compassionate employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Highly organized and hardworking with strong attention to detail.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Legal Intake Specialist
Uvalle Law Firm
11.2023 - Current
- Improved client satisfaction by efficiently conducting legal intakes and gathering relevant information for attorneys.
- Enhanced case management through detailed documentation of client interactions and timely communication with legal team members.
- Streamlined intake processes by implementing a standardized questionnaire for potential clients, increasing efficiency and consistency in information gathering.
- Increased attorney productivity by pre-screening potential clients and determining eligibility for services based on specific criteria.
- Developed strong professional relationships with clients, establishing trust and fostering open communication throughout the intake process.
Independent Insurance Adjuster
The Best Claims Solutions
10.2022 - 05.2023
- Analyzed information gathered by investigation and report findings and recommendations.
- Conducted comprehensive interviews of witnesses and claimants to gather facts and information.
- Collected evidence to support contested claims in court.
- Identified insurance coverage limitations with thorough examinations of claims documentation and related records.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Reviewed and analyzed suspicious and potentially fraudulent insurance claims.
Collections Agent
Skopos Financial LLC
03.2020 - 09.2022
- Collected funds from delinquent customers and minimized losses.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
Retail Sales Representative
The Men's Wearhouse
08.2019 - 03.2020
- Answered customer questions regarding store merchandise, department information and pricing.
- Organized store merchandise racks by size, style and color.
- Created visual marketing and styled window displays.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
General Manager
Papa John's Pizza
02.2019 - 08.2019
- Investigated and resolved customer inquiries and complaints in an empathetic manner.
- Met all customer call guidelines including service levels, handle time and productivity.
- Managed work flow to meet or exceed quality service goals.
- Carefully developed a weekly food and beverage marketing plan and strict budget to maximize profits.
- Clearly and promptly communicated pertinent information to staff, such as large orders or last minute menu changes.
- Assembled food orders while maintaining appropriate portion control.
- Maintained high standards of customer service during high-volume, fast-paced operations.
- Verified that prepared food met all standards for quality and quantity.
Call Center Representative
Fan Cloth
02.2017 - 02.2019
- Educated customers on product and service details and information.
- Ensured accurate responses to questions and inquiries by maintaining advanced product knowledge.
- Logged call information provided by customers.
- Answered calls and emails, addressing customer inquiries, solving problems and providing new product information.
Education
High School Diploma -
DeSoto High School
DeSoto, TX2016
Skills
- Bilingual- Spanish
- Quick problem solver and efficient multi-tasker
- Thrives in fast-paced environment
- Flexible schedule capability
- Excellent communication skills
- Fast learner
- Reliable and punctual
- Customer service
Certification
- Licensed All Lines Insurance Adjuster- License Number 2899687
Timeline
Legal Intake Specialist
Uvalle Law Firm
11.2023 - Current
Independent Insurance Adjuster
The Best Claims Solutions
10.2022 - 05.2023
Collections Agent
Skopos Financial LLC
03.2020 - 09.2022
Retail Sales Representative
The Men's Wearhouse
08.2019 - 03.2020
General Manager
Papa John's Pizza
02.2019 - 08.2019
Call Center Representative
Fan Cloth
02.2017 - 02.2019
High School Diploma -
DeSoto High School