Open To Work
Clarissa Meriwether
Detroit,MI
Summary
Detail-oriented Office Clerk with a strong background in data entry, file management, and customer service. Streamlined office operations by implementing efficient record-keeping practices and improving file management systems. Demonstrated ability to handle multiple tasks effectively while maintaining confidentiality of sensitive information. Contributed to team success through strong organizational skills, effective communication, and problem-solving capabilities.
Overview
24
24
years of professional experience
3
3
Certifications
Work History
Office Assistant III
City Of Detroit Police Department
Detroit, Michigan
02.2025 - Current
- Oversaw daily office operations for City of Detroit Police Department, ensuring smooth workflow.
- Delivered comprehensive administrative support to staff, facilitating document management and supply ordering.
- Streamlined filing system for paper and electronic records, enhancing accessibility and organization.
- Assisted with the preparation of departmental reports and documents.
- Maintained filing systems for sensitive police records and data.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
Customer Service Representative
DETROIT ELECTIONS
Detroit, MI
01.2024 - 12.2024
- Utilized skills to enhance voter experience and satisfaction.
- Answered voter questions about registration and ballot processes.
- Educated voters on voting procedures and election-related information.
- Resolved customer complaints regarding voter services and election issues.
- Maintained accurate records of voter interactions and service requests.
- Utilized software systems to track and manage election-related data effectively.
- Verify signatures, sorting, organizing, mass mailing and data entry of voter information & other electronic data
- Data entry updating, maintaining information in database
- Customer service and typing documents/ or correspondence
- Operated in call center
- Resolved customer issues with knowledgeable and friendly service, contributing to high levels of customer satisfaction.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Conducted regular follow-up calls with customers after resolving their issues.
- Canvassing petitions
- Managed seasonal transitions
- Conducted regular follow-up calls with customers after resolving their issues.
Driver
DEAN TRANSPORTATION
Detroit, MI
11.2022 - 12.2023
- Ensured safety and security of passengers, fostering a reliable and comfortable ride experience.
- Safely operated various vehicles to transport passengers and goods efficiently.
- Assisted passengers with boarding and delivered exceptional customer service, enhancing overall trip satisfaction.
- Adhered to designated routes while adjusting to traffic conditions, ensuring punctual arrivals.
- Conducted pre-trip and post-trip inspections of assigned vehicles.
- Maintained accurate logs of driving hours and vehicle maintenance records.
- School runs, Airport Transport, Hospital visits, and Blood Pick-ups
- Utilized Microsoft Excel for accounting tasks, improving data management and accuracy.
Assessing Clerk I
City of Detroit Assessment Department
Detroit, MI
11.2021 - 09.2022
- Processed property assessment data to inform citywide evaluations.
- Reviewed applications for property tax exemptions and adjustments.
- Applied communication and problem-solving skills to assist voters effectively.
- Responded to inquiries from residents regarding assessment procedures.
- Collaborated with staff to maintain accurate property value documentation.
- Delivered prompt, courteous customer service face to face and through platforms (email, chat, phone) to provide frontline support to internal and external customers.
- Assisted customers with inquiries and complaints in a professional manner.
- Operated a multi-line telephone queue to process incoming and outgoing calls in a rapid, accurate and courteous manner
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer account records.
- Operated office machines, such as photocopiers and scanners, facsimile machines, voicemail systems, and personal computers.
- Organized files and documents for efficient retrieval and reference.
- Filed and stored completed documents in designated locations.
E-poll worker
DETROIT ELECTIONS
Detroit, MI
06.2021 - 10.2021
- Entered 500-1,000 voter records daily
- Verified signatures and organized mass mailing, ensuring accurate data entry of voter information
- Checked ballots through QVF
- Applied skills to enhance voter support and engagement
- Supported seasonal operations during peak times
- Customer service and typing documents/ or correspondence
- Collected signatures for petitions in the community
Accountant
D&D CUPCAKES 'R' US
Detroit, MI
06.2008 - 12.2020
- Managed accounts payables and receivables to ensure timely financial transactions.
- Utilized Windows Excel for data analysis and accounting tasks to support financial reporting.
- Assisted clients with inquiries and resolved issues promptly to enhance customer satisfaction.
- Specialized in 20 different flavors of cupcakes
Teller
COMERICA BANK
WEST BLOOMFIELD, MI
01.2002 - 01.2003
- Cashed checks and paid out funds after verifying signatures, ensuring agreement between written and numerical amounts and confirming sufficient account balances.
- Received checks and cash for deposit, verifying amounts and ensuring accuracy of deposit slips for compliance and record integrity.
- Examined checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
- Balanced currency, coins, and checks in cash drawers at end of shifts, calculating daily transactions for accurate financial reporting.
Education
Some College (No Degree) - Business Management & Human Resource
Baker College
Flint, MISkills
- Office administration
- Clerical support
- Data management
- Cash management
- AR/AP
- Accounting basics
- Filing and editing
- Office software proficiency
- Typing speed
- Phone communication
- Customer support
- Call center management
- Management skills
- Administrative assistance
Certification
Microsoft Excel I
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteSalary Range
$18/hr - $1000/hrTimeline
Office Assistant III
City Of Detroit Police Department
02.2025 - Current
Customer Service Representative
DETROIT ELECTIONS
01.2024 - 12.2024
Driver
DEAN TRANSPORTATION
11.2022 - 12.2023
Assessing Clerk I
City of Detroit Assessment Department
11.2021 - 09.2022
E-poll worker
DETROIT ELECTIONS
06.2021 - 10.2021
Accountant
D&D CUPCAKES 'R' US
06.2008 - 12.2020
Teller
COMERICA BANK
01.2002 - 01.2003
Some College (No Degree) - Business Management & Human Resource
Baker College