Kimberly Jones
Juneau,AK
Summary
Professional and experienced in customer service, administrative support, and managing day to day company requirements. Highly motivated to run business efficiently and accurately with strong planning, problem solving, and communication skills. Knowledgeable and dedicated customer service professional with extensive experience in customer relationships . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Office Assistant III
State of Alaska Department of Health
Juneau, AK
09.2024 - Current
Collecting, recording, maintaining, and issuing official documents related to significant life events like births, deaths, marriages, and divorces, ensuring accuracy and confidentiality while adhering to state regulations, often including data entry, recordkeeping, and customer service duties to provide certified copies of vital records to individuals requesting them.
Office Manager
Arrowhead LP Gas
Juneau, AK
12.2021 - 08.2024
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
Customer Service Representative
Alaska Marine Trucking
Juneau, AK
05.2018 - 07.2024
- Expertly handles logistics for freight traffic in/out of town
- Takes 65-70 calls per day
- Responds to 25-30 emails per day
- Completes 5-6 quotes per day
- Effectively arranges customer deliveries and pickups.
Skills
- Skilled problem solver
- Proficient in Microsoft, Outlook
- Telephone etiquette
- Accurate money handling
- Multi-tasking ability
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Conflict Resolution
- Complaint Handling
- Professional telephone demeanor
- Microsoft Outlook
- Scheduling
- Follow-up skills
- Call Management
- Appointment Scheduling
- Documentation
- Administrative Support
- Filing
- Multi-line phone talent
- Delivery Scheduling
- Excel spreadsheets
- File organization
- Administrative support
- Office administration
- Office management
- Document management
- Filing and data archiving
- Bookkeeping
- Meticulous attention to detail
- Customer relationship management (CRM)
- Supply management
- Staff management
- Vendor relationship management
- Bank deposit reconciliation
- AR/AP
Leadership Experience
Enjoys training and development of peers as well as subordinates. Looks for new opportunities to improve processes and eliminate redundancies.
Communication Skills
Well versed in being a liaison between business and customer. Infers the customer’s needs and works to find solutions that are suitable. Expertly interprets and improves employee relations. Ability to empathize with customers and remain calm and composed in difficult situations.
Personal Information
Title: Customer Service Specialist
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed inventory and office budgeting for supplies for busy office of 15 employees.
Timeline
Office Assistant III
State of Alaska Department of Health
09.2024 - Current
Office Manager
Arrowhead LP Gas
12.2021 - 08.2024
Customer Service Representative
Alaska Marine Trucking
05.2018 - 07.2024