PAUL G. FAVILA
Fresno,CA
Summary
To utilize my skills and abilities, as an Analyst. Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes. Reliable professional skilled at coordinating supplies, records and schedules to keep office teams on-task and ready for daily demands. Proficient in using diverse software to produce professional spreadsheets, reports and correspondence. Positive, upbeat and service-oriented attitude toward completing tasks.
Overview
21
21
years of professional experience
Work History
Office Assistant III
Fresno County Adult Probation
Fresno, CA
06.2018 - Current
- Company Overview: Superior Court Unit
- Perform program evaluation and policy analysis
- Supplies liaison for the unit
- Provide customer service to all incoming defendants with sensitive and detailed information via a multiline phone system as well as in person after court
- Direct defendants/victims to the applicable point of contact and provide them with any policies or procedures required pertaining to their case
- Provide documentation and detailed information to the Officers regarding their cases
- Review and process the daily calendar files/forms and get them to the appropriate department for the case hearings
- Create, process, and track the more complex case files and close them when they are no longer active
- Work with both internal and external stakeholders (Officers, District Attorneys, Public Defenders, and Private Attorneys, if applicable) for case documentation
- Collaborate with team members to review and research the complex cases and catch up the workload
- Regularly complete requisition forms to order supplies for the Unit per County guidelines
- Provide backup coverage to the James Rowland Crime Victims Assistance Center
- Trained as a Judicial Assistant
- Trained all new support staff to back fill various positions
- Regularly act as the lead
- Superior Court Unit
Office Assistant III
Fresno County Adult Probation
Fresno, CA
03.2013 - 06.2018
- Company Overview: James Rowland Crime Victims Assistance Center
- Performed program evaluation and policy analysis
- Provided customer service to all incoming Victims of Crimes as main point of contact via phone or in person
- Utilized my knowledge of our department programs to assist Victims with viable options for their particular needs
- Received all complex cases for processing
- Electronically filed all sensitive information from Victims into the appropriate court files
- Booked fundraising activities for the Center
- Completed all ordering for the Unit as well as all building and maintenance repair orders
- Acquired all promotional items for our office Outreach Programs
- James Rowland Crime Victims Assistance Center
Office Assistant III
Fresno County Adult Probation
Fresno, CA
12.2006 - 03.2013
- Company Overview: Field Unit
- Performed program evaluation and policy analysis
- Provided customer service to all defendants in person and by phone
- Performed complex and technical tasks such as capturing minute order information of court events into the automated system
- Reviewed staff members work on grants of probation cases; Processed and copied bench warrants then distributed
- Checked out files daily for Superior Court Calendar
- Processed Courtesy Supervision, Interstate Compact, and Transfer of Jurisdiction cases
- Trained new employees in receptionist duties
- Prepared outgoing U.S
- Mail and Stop mail
- Processed new misdemeanor probation cases, reinstatements, revocations, and prison commitments
- Prepared expirations for 16 different officer’s caseloads and delivered files to the appropriate officers
- Provided office support to Court Program officers
- Processed CLETS and program requisitions daily
- Assisted in processing felony revocations, continuances, denials, probation modifications, failure to appear, and termination cases as needed
- Covered the Reception desk and completed all tasks for that position as needed
- Produced a weekly schedule for eight employees to follow
- Trained staff on various job duties and reviewed their work for accuracy
- Responsible for our unit in absence of the supervisor
- Field Unit
Member Service Representative I
The Golden One Credit Union
Clovis, California
06.2003 - 12.2006
- Provided customer service to all members with their transactions and performed policy analysis
- Lead a team of six tellers to achieve sales goals
- Practiced fraud prevention policies
- Opened new accounts
- Maintained and balanced a daily cash drawer
- Cross sold various products and services from auto loans to 1st mortgages
- Provided many member services from issuance of ATM cards to completing wire transfers
- Worked with multiple databases and answered a multi-line phone system
Education
Certified Physical Therapist Aide -
Quality College
Fresno, CA05.2000
High School Diploma -
Duncan Polytechnical High School
Fresno, CA05.1999
Skills
- Bookkeeping
- Scheduling
- Event preparation
- Meeting planning
- Proofreading
- Call handling
- Quality assurance
- Mail handling
- Research proficiency
- Staff management
- Client interaction
- Supply restocking
- Clerical support
- Office supply management
- Report development
- Organizing and categorizing
- Record preparation
- Mail distribution
- Complex Problem-solving
- Mail routing
- File maintenance
- Office equipment maintenance
- Meticulous attention to detail
- Resourceful
- Customer relationship management (CRM)
- Inventory management
- Strong problem solver
- Customer service
- Office supplies management
- Issue resolution
- Opening and closing procedures
- Positive attitude
- Mail sorting and distribution
References
Available upon request
Timeline
Office Assistant III
Fresno County Adult Probation
06.2018 - Current
Office Assistant III
Fresno County Adult Probation
03.2013 - 06.2018
Office Assistant III
Fresno County Adult Probation
12.2006 - 03.2013
Member Service Representative I
The Golden One Credit Union
06.2003 - 12.2006
Certified Physical Therapist Aide -
Quality College
High School Diploma -
Duncan Polytechnical High School
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