Cathy Ching
Honolulu
Summary
Highly enthusiastic professional with 10 years clerical and computer interface experience. Personable and responsible customer service relationship with 20 years in retail and customer service. Solid team player with upbeat positive attitude.
Overview
17
17
years of professional experience
Work History
Office Assistant III
The Honolulu Police Department
Honolulu, HI
02.2023 - Current
- Managed office communications, ensuring efficient flow of information among departments.
- Implemented filing systems to enhance document retrieval efficiency, supporting administrative operations.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Streamlined inventory management processes, reducing waste and improving supply availability.
Office Assistant III
The City and County of Honolulu Police Department
Honolulu, Hawaii
11.2020 - 02.2023
- Typing and word processing.
- Sorting and filing.
- Record-keeping.
- Minor bookkeeping if qualified.
- Answering and routing phone calls.
- Jerome Pacarro, Captain (808)-356-4446
Senior Clerk Typist
Honolulu Liquor Commission
Honolulu, HI
06.2019 - 06.2020
- Types and performs a variety of difficult clerical administrative work in preparing, checking, reviewing, forms, records, and similar materials; prepares reports and maintains continuing records.
- Typing letters, reports, Checking and proofreading applications, and other documents for accuracy.
- Composing routine correspondences and letters; setting up and maintaining files system as necessary.
- Dawn Makaula, Supervisor (808) 768-7304
Office Assistant III
The Bureau of Conveyances
Honolulu
03.2016 - 06.2019
- Sorting of daily mail, review and distribute.
- Answering heavy volume of phone calls and multitasking with the public assistance in resource center.
- Scanning and reviewing imaging for the purpose of website viewing public records.
- Developed and created a more effective filing system to accelerate paperwork processing.
- Supervisor: Randy Lum
- 808-587-0030 (cell) 808-341-1566
Receptionist Clerk
Office of the Public Defender
Honolulu, Hawaii
02.2014 - 03.2016
- Daily responsibilities of opening and closing of reception lobby.
- Answer heavy volume of phone calls up to 5 lines with proper etiquette and accurate transfers.
- Interface relations to customer service for walk in clients.
- Intake processing of creating cliental files for qualifying applications.
- Organization of filing system and data entry of case status, discovery reports.
- Supervisor: Jerry Villanueva - (808) 586-2250
Administrative Assistant
State Farm Insurance
Honolulu, Hawaii
07.2009 - 02.2014
- Maintained up-to-date knowledge of store policies regarding payments.
- Providing upfront support for the opening and closing of business operation.
- To interact and provide excellent service policyholders.
- Various responsibilities to include handling of incoming phone customer care and inquires.
- The usage of computer software for keyboarding and data entry.
- Xerox copier and facsimile machinery.
- The handling of monies transaction and daily reconciling of bank deposits.
- Agent-Manager - Cynthia S Perkins
- (808) 593-8221/ (808) 295-1816 (cell)
Education
High School -
Farrington High School
Certificate - Office technology
Windward Community College
Honolulu, HISkills
- Strong organizational skills
- Sharp problem solver
- Energetic work attitude
- Customer service
- Positive attitude
Timeline
Office Assistant III
The Honolulu Police Department
02.2023 - Current
Office Assistant III
The City and County of Honolulu Police Department
11.2020 - 02.2023
Senior Clerk Typist
Honolulu Liquor Commission
06.2019 - 06.2020
Office Assistant III
The Bureau of Conveyances
03.2016 - 06.2019
Receptionist Clerk
Office of the Public Defender
02.2014 - 03.2016
Administrative Assistant
State Farm Insurance
07.2009 - 02.2014
Certificate - Office technology
Windward Community College
High School -
Farrington High School