Layani Carey
Moreno Valley,CA
Summary
Highly experienced, organized and detail-oriented administrative professional with experience providing executive-level support. Skilled in developing and maintaining efficient office operations and streamlining administrative processes. Possess excellent organizational, communication and multitasking skills, as well as strong proficiency in MS Office Suite. Proven ability to work independently and collaboratively in a fast-paced environment to exceed expectations.
Overview
7
7
years of professional experience
Work History
Office Assistant III
County of Riverside Public Authority/IHSS
11.2025 - 02.2026
- Provider Enrollment Representative
- Process application and case eligibility status
- Regularly reviewing case and checking on client progress to adjust plans as needed.
- Answered incoming calls promptly and professionally
- Interacted with clients to resolve issues or answer questions regarding services
- Scheduled appointments, maintaining calendars for personnel.
- Maintained composure in dealing with conditions of urgency and in pressure situations.
- Organized and maintained client files, ensuring all documents were accurately recorded.
Production Assistant at UCPath
AVID Technical Resources, Inc.
08.2021 - 10.2024
- Participated in the monitoring and resolution of incoming escalated inquires and issues involving day-to-day HR, Benefits and Payroll data entry transactions.
- Researched employee data integrity issues like improper job classification/coding; performed appropriate action as needed.
- Provided assistance to location representatives with respect to transactional inquiries and issues involving the UCPath system.
- Developed processes to ensure service targets are met with speed and accuracy and customer service issues are resolved accurately. Processed HR, Benefits and Payroll transactions and corrections as requested or as needed through data integrity audits.
- Responsible for coordinating and providing service that is timely, effective, efficient and client centered.
- Handled inquiry assignments, service targets, review case progress and determine case closure.
- Recorded inquiry information, complete accurately with all necessary forms.
- Regularly utilized critical thinking and problem solving to determine the best plan of action based on the location or employee’s needs.
- Monitored record keeping and data entry procedures for accuracy; updated procedures as necessary to achieve optimal operational efficiency.
- Researched employee data integrity issues and performed appropriate action as needed.
- Evaluated inquiry resolution against internal service targets for statistical reporting and process improvement.
- Performed other related duties as required.
Secretary I
County of Riverside TAP
07.2020 - 08.2020
- Typed correspondence, reports, memoranda, case records, documents, orders, payrolls, statistical data (e.g., charts, tables, graphs) from rough drafts, marginal notes, or general instructions.
- Scheduled appointments and relieved supervisor of administrative detail, such as, checking time and attendance reports and approving purchase requisitions; assists in carrying out administrative policies and procedures.
- Assembled information from various sources and arranged into proper format; proofread written materials to identify errors in punctuation, spelling, and grammar; sets up and maintains office files, records and indexes.
- Provided general information to office and telephone callers and/or refers them to appropriate party; maintains control files to monitor the status and expedite the completion of staff assignments.
- Coordinated time, place and participant arrangements for meetings.
- Sorts, screens, prioritizes and routes incoming mail; Maintains office supply inventories and orders supplies.
- Trained and oriented new employees; Provided lead or full supervision of a small clerical unit; Provided vacation and temporary relief as required.
- Maintained accurate records of office transactions and client communications for reference.
Office Assistant III/Dispatcher
County of Riverside Department of Animals Services
11.2019 - 02.2020
- Received calls for service from departmental staff, the public and outside agencies and determine appropriate action to be taken; evaluated calls and provided information in accordance with departmental policies and procedures, as well local and state animal control ordinances; route calls to appropriate personnel as necessary.
- Dispatched calls for service; utilize department case management software, mapping tools and radio systems; assign priority level to call based on established departmental procedures and guidelines and dispatched animal control officer staff based on geographical location.
- Tracked the location of Animal Control Officers; monitor Officer’s location via a GPS tracking system; performed routine safety checks, dispatch for back-up assistance and taken appropriate action as needed to ensure the safety of Animal Control officers.
- Performed administrative and clerical support duties (e.g., process kennel permits and citations, schedule hearings, maintain filing systems, and generate and mail out departmental correspondence).
- Provided technical guidance and/or training to clerical staff; assigned and reviewed the work of clerical staff; prepared and revised written procedures.
Office Assistant III to DPSS HR
County of Riverside TAP
05.2019 - 11.2019
- Performed complex clerical work requiring the application of laws, policies, procedures, and specialized terminology; prepare and process materials which require the review of complex source material and a thorough familiarity with policies, procedures, terminology, and various applicable laws in order to obtain the necessary data.
- Given information to the public or interdepartmental representatives in situations where judgment and interpretation of departmental policies and regulations are required.
- Compiled a variety of narrative and statistical reports, which requires locating sources of information, devising forms to secure the data, and determining proper format for finished reports.
- Designed and revised office forms; set up and maintained complex filing systems.
- Provided technical guidance and/or training to clerical staff; may assign and review the work of clerical staff; prepare and revise written procedures.
- Typed a wide variety of complex material, highly confidential reports, letters, and other specialized documents.
- Set up and maintained employee personnel files, departmental position control files, and other personnel records; compiled data and prepared routine statistical and narrative reports relating to the departmental work force profile.
- Audit attendance reports for completeness and conformity to County salary ordinance requirements and departmental policies and maintains files of the same; participated in the preparation of the bi-weekly Payroll for the Auditor-Controller's Office; collects information and written memos for complex or non-routine payroll corrections.
HR Administrator
Ashely’s Furniture
04.2019 - 05.2019
- Provided general HR administrative assistance in the region and in providing an office-based link between the operations and HR function
- Support the HR Manager in providing a comprehensive HR service to employees and line managers.
- Established and kept effective relationships with internal and external stakeholders including employees, line manager, and providers.
- Provided guidance, research and assist with preparation of visa applications, Form I-9 and E-Verify for submissions to USCIS for work authorization.
- Employee relations/litigation file management – assisted in the organization and maintenance of corporate HR filing according to established procedures.
- Effective Management & work allocation from the HR Shared Services mailbox, ensuring a prompt accurate response is provided within 48 hours.
- Assists Managers by providing timely training, coaching, oversight on disciplinary issues and guidance on promotion and transitional decisions for their staff.
HR Administrator
Select Staffing/DB Schenker
11.2018 - 12.2018
- Assisted staff with routine HR related questions, served as the first point of contact for employees.
- Assisted company staff in solving HR issues.
- Managed, organized, and updated files, records, correspondence, charts and reports –
- Performed HR office services such as filing documents, printing reports and documents, stocking of equipment and supplies.
- Handled discrete information related to employee relations, changes in the organization, performances, appraisals, confidential information issues, and other sensitive HR-related matters.
- Provided administrative support to the HR department and liaised with others.
Education
Associate Degree -
Santa Ana College
05-2005
High School Diploma -
Long Beach Jordan High
06-2000
Skills
- Strong written, verbal, and interpersonal communication
- Administrative support
- Project management with strong organizational and prioritization skills
- Customer service
- Sound judgment with a positive, energetic attitude
- Ability to work independently and collaboratively in team environments
- Data entry
- Able to perform effectively under pressure in fast-paced settings
- Computer skills
- Technical proficiency: Microsoft Suite (Excel, Word, Outlook, PowerPoint), Google Chrome, PeopleSoft, Chameleon, ADP
Timeline
Office Assistant III
County of Riverside Public Authority/IHSS
11.2025 - 02.2026
Production Assistant at UCPath
AVID Technical Resources, Inc.
08.2021 - 10.2024
Secretary I
County of Riverside TAP
07.2020 - 08.2020
Office Assistant III/Dispatcher
County of Riverside Department of Animals Services
11.2019 - 02.2020
Office Assistant III to DPSS HR
County of Riverside TAP
05.2019 - 11.2019
HR Administrator
Ashely’s Furniture
04.2019 - 05.2019
HR Administrator
Select Staffing/DB Schenker
11.2018 - 12.2018
Associate Degree -
Santa Ana College
High School Diploma -
Long Beach Jordan High