Clarissa Ramirez
Harlingen,TX
Summary
Seeking a position as a Licensed Professional Counselor - Associate where I can apply experience, knowledge, and impart a valuable contribution in all aspects of the position's objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IDD Service Coordinator Case Manager
Tropical Texas Behavioral Health Center
03.2015 - Current
- Responsible for authorizing and evaluating effectiveness of client's personal assistance and habilitation services correlating with their person directed plans.
- Assess that clients are being provided with services authorized and monitor any behavioral changes as well as update medications and treatment plans.
- Responsible for coordinating, authorizing, and monitoring Crisis Behavioral Services necessary so that clients can reach their plan of outcomes.
- Coordinates services and communicates with other entities such as Managed Care Organizations, CPS, APS, Community Outreach Programs, Home Health Agencies, etc. that will provide services that will meet client's needs.
- Increases community integration for clients with developmental disabilities by coordinating inclusive activities and events.
- Manages caseloads efficiently, prioritizing tasks based on urgency and client need, resulting in improved outcomes for individuals served.
- Cultivates a supportive environment for clients by actively addressing concerns or issues raised by client themselves, families, and staff members.
- Educates families about available resources in the community that could assist them in supporting their loved ones with developmental disabilities.
- Provides leadership, guidance and support to staff members.
- Refers clients to appropriate team members, community agencies and organizations to meet treatment needs.
Medication Technician
Civitas Senior Living: Memory Care & Assisted Living
06.2021 - 12.2021
- Assisted nurse in providing care to clients which included observing and reporting patients needs.
- Provided prevention management aggressive behavioral skills to patients that displayed challenging behaviors.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Counted and recorded medication inventory routinely to maintain medication security and control.
- Promoted a supportive environment for patients experiencing side effects or difficulties with medications, offering empathy and guidance where appropriate.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Prepared medication doses accurately by following medication administration record written by healthcare providers.
NationStar Mortgage Customer Service
ACT Call Center
01.2015 - 02.2015
- Assisted customers in loan and payment inquiries.
- Assisted customers in navigating online platforms for easy access to account information.
- Managed high call volume while maintaining professionalism and empathy towards distressed customers facing foreclosure or other challenges.
- Reduced customer complaints by providing clear explanations of complex mortgage concepts and terminology.
- Improved customer satisfaction by promptly addressing and resolving mortgage-related inquiries and concerns.
Education
Master of Science - Rehabilitation Counseling
The University of Texas Rio Grande Valley
Edinburgh, TX12.2017
Bachelor of Arts - Psychology
The University of Texas At Brownsville
Brownsville, TX12.2014
Skills
- Friendly, respectful, positive attitude
- Organized and punctual
- Can work efficiently and productively in team work as well as in individual tasks
- Transferable skills that allow me to communicate, interpret, and analyze effectively
Volunteer Experience
Abundant Life Church Food Bank, Harlingen, TX, 2012 - Present, Assist in delivering food and clothing to most impoverished areas in Harlingen TX., Assist in organizing food bank outreaches held at Abundant Life Church., Provide emotional support for families in need.
References
Available upon request.
Certification
- Licensed Professional Counselor - Associate
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Medication Technician
Civitas Senior Living: Memory Care & Assisted Living
06.2021 - 12.2021
IDD Service Coordinator Case Manager
Tropical Texas Behavioral Health Center
03.2015 - Current
NationStar Mortgage Customer Service
ACT Call Center
01.2015 - 02.2015
Master of Science - Rehabilitation Counseling
The University of Texas Rio Grande Valley
Bachelor of Arts - Psychology
The University of Texas At Brownsville
- Licensed Professional Counselor - Associate
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