Angela Franco
Sebastopol,CA
Summary
Nationally Certified Phlebotomy Technician with knowledge in routine blood drawing procedures and using tourniquets, ETS, syringes, butterfly needles and straight needles. Committed to maintaining highest quality standards when collecting, labeling and processing samples and specimens.
Overview
11
11
years of professional experience
Work History
Case Manager Coordinator
Sonoma Specialty Hospital
03.2020 - 11.2021
- Assisted Nurse Case Manger in making appointments, transportation, family visits, discharges to Skilled Nursing Facility or Home, and chart reviews for insurance companies
- Faxed clinical updates to Insurance Carriers for continued inpatient care.
- Managed high caseloads effectively while maintaining close attention to detail and accuracy in documentation.
Outpatient Registration Clerk
Sonoma Specialty Hospital
03.2019 - 03.2020
- Streamlined outpatient registration by implementing an organized system for scheduling appointments and verifying insurance information.
- Maintained patient confidentiality by adhering to HIPAA regulations while handling sensitive personal information.
- Enhanced patient satisfaction by efficiently managing registration processes and maintaining a welcoming environment.
- Handled challenging situations with professionalism and empathy, resolving patient concerns promptly and efficiently.
- Assisted in processing patient payments via cash, checks and credit cards.
Workers Compensation Coordinator
Santa Rosa Orthopaedics
07.2010 - 01.2019
- Requested authorizations for medications, orthopedic equipment, appointments to various physicians, and
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
Education
Phlebotomy
CalRegional Petaluma Adult School
Petaluma, CA05.2024
High School Diploma -
Montgomery High School
Santa Rosa, CA06.2006
Skills
- Attention to Detail
- Friendly, Positive Attitude
- Problem-Solving
- Multitasking Abilities
- Excellent Communication
- Dependable and Responsible
- CPR Certified
- Order Entry
- Specimen Processing
Timeline
Case Manager Coordinator
Sonoma Specialty Hospital
03.2020 - 11.2021
Outpatient Registration Clerk
Sonoma Specialty Hospital
03.2019 - 03.2020
Workers Compensation Coordinator
Santa Rosa Orthopaedics
07.2010 - 01.2019
Phlebotomy
CalRegional Petaluma Adult School
High School Diploma -
Montgomery High School