Ameyally Roman
Fresno,CA
Summary
Dedicated Community Health Worker with expertise in patient advocacy, health education, and resource navigation. Committed to enhancing client well-being by facilitating access to essential services and monitoring progress to ensure effective care. Proven ability to adapt quickly and contribute positively to team dynamics.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Case Manager Coordinator
Amada Health
Fresno, California
11.2025 - Current
- Facilitated referrals and follow-ups to ensure continuity of care and enhance client outcomes.
- Exercised independent decision-making and problem-solving to address client needs effectively.
- Managed high caseload with meticulous attention to detail, ensuring timely responses to client demands.
- Reviewed casework documentation for accuracy and clarity, ensuring compliance and enhancing service delivery.
- Adjusted care plans based on client progress.
- Utilized electronic health records (EHR) to document services and maintain accurate HIPAA-compliant records.
- Prioritized tasks with strong organizational skills while responding to multiple demands timely.
- Exhibited professional written and verbal communication skills in English during presentations.
Community Health Worker
Saint Agnes Health Hub
11.2024 - 10.2025
- Dedicated Community Health Worker with experience of patient advocacy, data collection, and health education within a diverse population.
- Coordinated access to services by scheduling primary care appointments, arranging transportation, enrolling patients in government assistance programs, and linking clients to food resources.
- Acted as liaison between patients and healthcare team, advocating for patient needs to ensure continuity of care.
- Assessed patients' needs during hospital visits and followed up with phone calls to resolve additional concerns.
Lead Dental Assistant
Rob Smith DDS Sedation Dentistry
01.2021 - 05.2024
- Coordinated daily back office operations, optimizing lunch scheduling and enhancing patient flow.
- Trained new dental assistants on back office procedures, ensuring team readiness and consistency in care.
- Reviewed pre-operative and post-operative instructions with patients.
- Managed ordering and restocking of dental supplies, maintaining organized and accurate inventory.
- Assisted with multiple procedures, setting up and breaking down exam rooms, taking dental radiographs, IV sedation, and preparing materials for impression.
- Administered lab cases, supplies and maintained equipment.
Receptionist
All Smiles Children and Family Dentistry
08.2020 - 01.2021
- Greeted patients and assessed treatment needs to ensure appropriate care.
- Answered incoming calls, resolving customer issues to enhance satisfaction.
- Scheduled future appointments and inputting data into software for clients' records.
- Processed insurance billing for client treatments to facilitate timely reimbursements.
Daycare Professional
Gb3 Sports Club
08.2013 - 03.2020
- Delivered attentive childcare for children ages 6 weeks to 12 years, fostering a safe and nurturing environment.
- Managed opening and closing of daycare facilities independently, ensuring cleanliness and organization for optimal child safety.
- Provided child-safe and friendly activities for all attendees of the daycare.
- Ensured exceptional customer service in fast-paced environment, addressing parents' needs and concerns promptly.
- Processed cash and credit transactions accurately at the point of sale.
Seasonal Printroom/Receptionist
Darden Architect
03.2018 - 02.2019
- Coordinate schedule, meetings, and property visits.
- Assisted visitors by directing them to appropriate personnel and responding to calls and emails.
- Answered and directed phone calls to the appropriate departments using a multi line system.
- Greeting visitors and responding to any questions.
- Setting up the conference rooms for any meetings or conference calls for clients.
- Sorted and distributed incoming messages and correspondence to facilitate timely communication.
- Managed monthly office supplies inventory, ensuring availability for staff needs.
- Performed administrative tasks including photocopying and filing.
Education
Master of Social Work - Social Work
University of Kentucky
Lexington, KY12-2027
Bachelor of Arts - Liberal Studies
California State University, Fresno
Fresno, CA05-2020
Associate of Arts - Liberal Studies
Clovis Community College
Fresno, CA05-2016
Skills
- Case management
- Utilization management
- Care coordination
- Coordination planning
- Caseload management
- Health education
- Strategic planning
- Decision making
- Resource allocation
- Attention to detail
- Time management
- Prioritization techniques
- Problem-solving
- Communication skills
- Interpersonal skills
- Cultural awareness
- Organizational abilities
- Cultural awareness
Certification
• Certified Community Health Worker, SUHI’s Core Skill Training, 12/01/24
Languages
- English
- Spanish
Affiliations
Saint Agnes Hospital, Gift Shop Attendant - Fresno, CA (2009 - 2013)
Timeline
Case Manager Coordinator
Amada Health
11.2025 - Current
Community Health Worker
Saint Agnes Health Hub
11.2024 - 10.2025
Lead Dental Assistant
Rob Smith DDS Sedation Dentistry
01.2021 - 05.2024
Receptionist
All Smiles Children and Family Dentistry
08.2020 - 01.2021
Seasonal Printroom/Receptionist
Darden Architect
03.2018 - 02.2019
Daycare Professional
Gb3 Sports Club
08.2013 - 03.2020
Master of Social Work - Social Work
University of Kentucky
Bachelor of Arts - Liberal Studies
California State University, Fresno
Associate of Arts - Liberal Studies
Clovis Community College