Shawanda Neal
District Heights,MD
Summary
Detail-oriented Case Manager Coordinator with a strong track record in client assessments and care coordination. Expertise in connecting individuals and families to healthcare and community resources while maintaining precise documentation. Collaborates effectively with interdisciplinary teams to advocate for client needs and ensure seamless continuity of care.
Overview
3
3
years of professional experience
Work History
Case Manager Coordinator
NeuroRestorative
Beltsville, Md
11.2024 - Current
- Coordinate case management services by assessing client and family needs, identifying barriers to care, and developing appropriate support plans.
- Conduct interviews and ongoing needs assessments to determine eligibility, service priorities, and appropriate community-based interventions.
- Facilitate referrals to housing, transportation, financial assistance, healthcare, and social service resources to support client stability and continuity of care.
- Serve as a liaison between clients, families, providers, social workers, and external agencies to coordinate services and ensure timely follow-up.
- Maintain accurate, timely documentation of client interactions, assessments, referrals, and care coordination activities in electronic records.
- Provide enrollment and benefits support by educating clients on eligibility requirements and assisting with Medicaid and other service applications.
- Triage urgent client concerns and coordinate timely responses with clinical, behavioral health, and community partners.
- Verify insurance coverage and benefits information to support access to medically necessary and community-based services.
- Prepare and submit waiver and enrollment documentation, monitor application status, and follow up on outstanding items to prevent delays in service access.
Direct Support Professional
Sevita Health
Beltsville, Md
05.2023 - 11.2024
- Delivered direct care and support to individuals with disabilities, enhancing safety, independence, and overall quality of life.
- Supported clients in budgeting, grocery shopping, and household tasks to foster independent living skills.
- Collaborated with doctors, therapists, and case managers to ensure coordinated, comprehensive client care.
- Accompanied clients to appointments and community activities, facilitating access to essential services and social engagement.
- Supported activities of daily living, including bathing, dressing, grooming, and meal preparation.
- Documented client progress and reported changes to the care team.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Collaborated with other staff members to develop individualized service plans for each participant.
Education
Montgomery Community College
Rockville, MdHigh school or equivalent -
Highpoint High School
Beltsville, MdSkills
- Case management
- Care planning
- Client intake assessment
- Care plan evaluation
- Office Productivity
- Insurance navigation
- Resource coordination
- Resource navigation
- Service planning
- EMR documentation
- Data Analysis
- team collaboration
- Team collaboration
- effective communication
- community resource knowledge
- client advocacy
- Office Productivity
- Case planning
- Office Productivity
- Case planning
Languages
ASL, Intermediate
Timeline
Case Manager Coordinator
NeuroRestorative
11.2024 - Current
Direct Support Professional
Sevita Health
05.2023 - 11.2024
Montgomery Community College
High school or equivalent -
Highpoint High School