Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Clarissa Richardson

FRESH MEADOWS

Summary

Dynamic customer service professional with a proven track record at MTA Long Island Railroad, excelling in cash handling and complaint resolution. Known for fostering loyalty through exceptional interpersonal skills and proactive problem-solving, consistently exceeding sales targets while maintaining meticulous financial records. Committed to enhancing client satisfaction and safety in all interactions.

Experienced with maintaining secure school environments and managing access control. Uses effective communication and conflict-resolution techniques to ensure safety. Track record of strong observational skills and quick response in emergency situations.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Customer Service/ Ticket Clerk

MTA Long Island Railroad
11.2022 - Current
  • Ensured accuracy in ticket sales, maintaining meticulous financial records.
  • Utilized company software systems effectively for efficient ticket processing and reporting tasks.
  • Consistently met or exceeded sales targets through proactive selling techniques and excellent customer service skills.
  • Performed regular inventory checks on physical tickets, ensuring adequate supply levels at all times.
  • Participated in ongoing training opportunities to stay current with industry trends and advancements in technology systems used within the role.
  • Developed strong relationships with repeat customers, fostering loyalty and encouraging return business.
  • Maintained up-to-date knowledge of events, promotions, and pricing structures to provide accurate information to customers.
  • Managed cash handling responsibilities, adhering to strict financial protocols and security measures.

School Safety Agent

New York City Police Department
05.2011 - 11.2022
  • Patrolled school property and mitigated risk or reported incidents.
  • Collaborated with school administrators and staff to identify potential risks and implement preventive measures.
  • Participated in ongoing professional development opportunities related to school safety matters, staying informed about industry trends and best practices relevant to the role''s responsibilities.
  • Established strong relationships with local law enforcement agencies for increased collaboration on safety initiatives.
  • Participated actively in school-wide safety committees, contributing insights and expertise from a security perspective.
  • Managed resources efficiently by allocating personnel strategically for optimal coverage across campus areas during peak hours or special events.
  • Provided support during emergency situations, ensuring timely response and effective communication among all parties involved.
  • Communicated regularly with parents regarding safety concerns or incidents, fostering trust between the school community and families.
  • Offered medical assistance when needed.
  • Enhanced school safety by conducting thorough security checks and monitoring student activities.
  • Verified school ID and communicated with visitors to authorize entry to building.
  • Investigated criminal matters occurring within school and on school property, compiling findings into detailed activity reports.

Traffic Agent

New York City Police Department
01.2010 - 05.2011
  • Served as a liaison between the public and city officials, addressing concerns about local transportation infrastructure and improvement projects.
  • Demonstrated exceptional interpersonal skills, fostering positive relationships with both the public and fellow colleagues to create a more effective and collaborative working environment.
  • Maintained accurate records of daily activities, contributing to overall department efficiency and accountability.
  • Exceeded performance goals through dedicated adherence to departmental guidelines and proactive problem-solving strategies when faced with unexpected challenges in the field.

Sales Associate / Photo Technician

Duane Reade Pharmacy
01.2006 - 01.2008

Delivered exceptional customer service to enhance client satisfaction. Develop customer photography on a daily basis . As well as providing services for New York State Lottery

Education

No Degree - Accounting

Queensborough Community College
Oakland Gardens, NY

High School Diploma - Law

Flushing High School
Flushing, NY
06.2005

Skills

  • Patience and empathy
  • Professionalism and courtesy
  • Cash handling expertise
  • Complaint handling
  • Customer service
  • Problem-solving
  • Organizational skills
  • Safety protocols and procedures
  • Conflict resolution
  • Professionalism

Certification

AED/ CPR trained

Active shooter and medical triage trained through New York City Police Department

Timeline

Customer Service/ Ticket Clerk

MTA Long Island Railroad
11.2022 - Current

School Safety Agent

New York City Police Department
05.2011 - 11.2022

Traffic Agent

New York City Police Department
01.2010 - 05.2011

Sales Associate / Photo Technician

Duane Reade Pharmacy
01.2006 - 01.2008

No Degree - Accounting

Queensborough Community College

High School Diploma - Law

Flushing High School
Clarissa Richardson