Clarissa Rocha
Elgin,IL
Summary
Exceptional Loss Draft Representative with a proven track record at Dovenmuehle Mortgage Inc, adept in client services and data entry proficiency. Streamlined property insurance claims, and experienced in mortgage loan servicing. Innovative in problem solving with unparalleled verbal and written communication skills.
Overview
6
6
years of professional experience
Work History
Loss Draft Representative
Dovenmuehle Mortgage Inc
12.2021 - Current
- Successfully managed multiple tasks simultaneously while exceeding department goals
- Provided procedures for handling property insurance claims checks
- Verified the accuracy of information received for loss draft claims
- Maintained records of all activities related to the processing of loss drafts claims
Licensed Insurance Representative
Allstate Insurance- Jose Chavez Insurance Group
01.2020 - 12.2021
- Increased sales revenue by effectively explaining insurance products to potential clients and cross selling to current clients
- Responded to customer calls, emails and in person inquiries to resolve issues and answer questions
- Conducted comprehensive reviews of existing policies to identify gaps in coverage or potential cost savings for clients
Customer Care Support Representative
Service King Collision Repair Centers
12.2017 - 12.2018
- Provided an exceptional customer experience to clients while assisting in the scheduling of their automotive repairs in accordance to their insurance guidelines
- Handled online inquiries such as appointment requests, after hours messaging, customer concerns and repair status updates via email
- Multitasked in a quick efficient manner while providing exemplary support to customers via Live Chat
- Assisted over 400 repair center locations in requesting and transferring assignments per each shop’s requests
- Updated and maintained files within the CCC1 program. Tracked customer interactions in regards to repair statuses and customer related inquiries.
- Collaborated with over 50 major insurance carriers’ in servicing the repairs of automotive vehicles.
Education
Associate of Applied Science - Accounting And Business Management
Elgin Community College
Elgin, IL05.2028
GED -
Elgin Community College
Elgin11.2013
Skills
- Client Relationship Building
- Administrative and Office Support
- Bilingual- Fluent in Spanish & English
- Analytical and Detail Oriented
- Data Entry Proficient
- Excellent Communication Skills
Timeline
Loss Draft Representative
Dovenmuehle Mortgage Inc
12.2021 - Current
Licensed Insurance Representative
Allstate Insurance- Jose Chavez Insurance Group
01.2020 - 12.2021
Customer Care Support Representative
Service King Collision Repair Centers
12.2017 - 12.2018
Associate of Applied Science - Accounting And Business Management
Elgin Community College
GED -
Elgin Community College
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