Annette Burns-Glisson
Tallahassee ,FL
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. A focused college student with a 3.3 GPA, with a clear knowledge of customer service, customer communications, and customer satisfaction. Aiming to leverage abilities to successfully fill a team member or customer service role to the utmost best ability. Frequently praised as adaptable by peers, and can be relied upon to help any company achieve it's goals.
Overview
6
6
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Tallahassee, FL
06.2024 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
Crew Team Member
White House Visitor Center
District of Columbia , DC
06.2019 - 09.2022
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Assisted other team members to achieve goals.
- Conducted various administrative duties and errands.
- Offered each customer exceptional support for any need, including directing to different locations and connecting with specific personnel
- Observed customers coming and going to protect store assets
- Maintained cleanliness of front entry area.
- Demonstrated self- reliance by meeting and exceeding workflow needs.
- Greeted incoming guest to assess needs and monitor behaviors and signs of suspicious activity.
- Managed guest expectations by relaying information regarding hours and wait times.
Receptionist
Arthritis & Pain Associates
Greenbelt , Maryland
06.2020 - 05.2022
- Used Software Allscripts PM, and Clinical Module
- Confirmed over 80 appointments a day , communicated with clients and updated client records.
- Answered over central telephone system and directed over 100 calls a day accordingly.
- Managed multiple tasks and met time-sensitive deadlines.
- Coordinated catering and set up conference rooms for corporate and client meetings.
- Scheduled and confirmed appointments and meetings for senior management team.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Resolved customer problems and complaints.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Troubleshot copy machines and printers and scheduled service as needed.
- Responded to inquiries from callers seeking information.
Education
High School Diploma -
Elizabeth Ann Seton High School
Bladensburg, MDNo Degree - Psychology
Florida Agricultural And Mechanical University
Tallahassee, FL05.2026
Skills
- Customer and client relations
- Documentation and reporting
- Office administration
- Customer/Client relations
- Scheduling
- Shipment skills
- Communication skills
- Organization skills
- Telephone skills
- Office management
- Customer Service
Accomplishments
- Scholarship Member of the Incomparable Marching 100 and Florida A&M University
Timeline
Fulfillment Center Associate
Amazon
06.2024 - Current
Receptionist
Arthritis & Pain Associates
06.2020 - 05.2022
Crew Team Member
White House Visitor Center
06.2019 - 09.2022
High School Diploma -
Elizabeth Ann Seton High School
No Degree - Psychology
Florida Agricultural And Mechanical University