MICHAEL WILLIAMS
Summary
Resourceful Chat Specialist offering expertise in problem-solving, data analysis, and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
9
9
years of professional experience
Work History
Fulfillment Center Associate
Amazon
02.2024 - Current
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
- Adapted quickly to shifting priorities during peak seasons or promotional events, ensuring prompt fulfillment of all orders without compromising on accuracy or quality standards.
Client Contact Center Messaging Specialist
Truist
12.2021 - 02.2024
- Educated customers on company systems, form completion, and access to services.
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
- Adhered to company policies and scripts to consistently achieve metrics and quality standards.
- Achieved high satisfaction rating through proactive one-time interaction and resolution of customer issues.
Financial Crimes Detection Specialist
Truist
10.2019 - 12.2021
- Conducted preliminary investigations to confirm violations that occurred and obtained relevant documents and testimony from involved parties.
- Analyzed financial statements, bank records and government databases to identify fraud and other instances of financial crimes.
- Recognized control failures in bank processes, procedures and customer decisions and categorized losses.
- Followed all company policies and procedures to deliver quality work.
Cashier
Walmart
05.2015 - 10.2019
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
Associate of Arts - Photography
Wayne Community College
Goldsboro, NC2016
Skills
- Online Chat
- Quick Typing
- Customer Relations
- Expert Problem Solving
- Quality Assurance
- Attention to Detail
- Empathy Display
- Client Rapport-Building
- Task Prioritization
- Time Management
Timeline
Fulfillment Center Associate
Amazon
02.2024 - Current
Client Contact Center Messaging Specialist
Truist
12.2021 - 02.2024
Financial Crimes Detection Specialist
Truist
10.2019 - 12.2021
Cashier
Walmart
05.2015 - 10.2019
Associate of Arts - Photography
Wayne Community College
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