CLARISSA SANCHEZ
Knoxville,TN
Summary
Organized and dedicated Sales Consultant & Administrative Assistant with a seventeen-year proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. A business professional with proven success in leadership roles and extensive knowledge of the luxury retail industry. Committed to exceeding goals, working closely with coworkers & clients to ensure the current & future success of business.
Overview
13
13
years of professional experience
Work History
Senior Sales Consultant /Management
Markmans Diamonds And Fine Jewelry
03.2017 - Current
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Hold highest sales percentage increase in stores history.
- Evaluated clients' needs and created plan of action to provide solutions.
- Generated new business through effective prospecting, territory planning and relationship building.
- Exceeded customer requirements with accurate and deliverable solutions.
- Oversaw training and onboarding process for all newly hired employees.
- Maximized performance by monitoring daily activities and mentoring team members.
- Accomplished multiple tasks within established timeframes.
- Performed data entry and completed proper paperwork.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executed record filing system to improve document organization and management.
- Maintained awareness of client business concerns, troubleshooting and providing comprehensive solutions to layered challenges.
Senior Sales Consultant
Kimball's Jewelers
10.2016 - 03.2017
- Consistently hit & exceeded sales goals.
- Evaluated clients' needs and created plan of action to provide solutions.
- Exceeded customer requirements with accurate and deliverable solutions.
- Helped customers complete purchases, locate items and join reward programs.
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers and helped with product questions, selections and purchases.
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Senior Sales Consultant/Management
Jared Galleria Of Jewelry / Sterling Jewelers
09.2009 - 10.2016
- Improved sales efficiency, increased profit & surpassed companies standards & goals.
- Surpassing & maintaining all of up to eight company set standards and goals.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Monitored and managed staff performance to attain target metrics both individually and team unit.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained payroll information by calculating, collecting and entering data.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Audited and corrected discrepancies in inventory numbers.
- Completed daily cycle counts to maintain accuracy of records.
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Communicated with managers of other departments to maintain transparency.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
Education
CERTIFIED DIAMONTOLOGIST
Diamond Council of America
Nashville, TN05.2009
CERTIFIED GUILD GEMOLOGIST
Diamond Council of America
Nashville, TN05.2009
High School Diploma -
JOHN MARSHALL HIGH SCHOOL
Cleveland, OH05.2006
Skills
- Management
- Inventory
- Light Book Keeping
- 17 Years Experience
- Building Customer Relationships and Loyalty
- Managing Employee Relations
- Service Delivery Optimization
- Confidentiality and Data Protection
- Appointment Coordination
- Multitasking and Time Management
- Strong Organizational Skills
- Strong Interpersonal Skills
Timeline
Senior Sales Consultant /Management
Markmans Diamonds And Fine Jewelry
03.2017 - Current
Senior Sales Consultant
Kimball's Jewelers
10.2016 - 03.2017
Senior Sales Consultant/Management
Jared Galleria Of Jewelry / Sterling Jewelers
09.2009 - 10.2016
CERTIFIED DIAMONTOLOGIST
Diamond Council of America
CERTIFIED GUILD GEMOLOGIST
Diamond Council of America
High School Diploma -
JOHN MARSHALL HIGH SCHOOL
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