CLARISSA YOUNG
Jonesboro,GA
Summary
Competent BHA knowledgeable about behavioral health program requirements, support strategies and skill-building techniques. Focused on helping clients improve wellbeing and functioning by preventing substance abuse and improving confidence. Hardworking, reliable and dedicated. Energetic professional performs assessments, monitors behavior and helps develop treatment plans. Proven ability to collaborate with multidisciplinary teams to meet patient needs. Offers skills in task prioritization and task management.
Overview
8
8
years of professional experience
Work History
Behavioral Health Technician
Riverwoods Behavioral Health
03.2023 - Current
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Searched resident belongings prior to and during stays.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Administered medications to relieve symptoms and monitor effects on clients.
- Charted on each patient daily.
- Treated clients and families with respect and dignity.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Behavioral Health Technician
Park Royal Hospital
12.2022 - 02.2023
- Built and maintained positive staff relationships to promote teamwork and better serve clients.
- Completed documentation for every incident and forwarded to correct personnel for review.
- Conducted client rounds to check on residents.
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each.
- Facilitated on-site activities, support groups, and outings for clients.
- Searched resident belongings prior to and during stays.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Communicated with clients to assess mental health needs and develop individualized treatment plans.
Resident Care Aide
Watercrest Senior Living Group
10.2021 - 11.2022
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
Stocker Associate
Temp Agency
06.2021 - 10.2021
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Maintained effective team member communication.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Performed inventory control, such as counting, and stocking merchandise.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Stocked shelves, racks and cases with new or transferred merchandise.
Customer Service Agent
Alorica
09.2020 - 05.2021
- Key holder experience Data entry Credit card processing Empathetic and genuine Money handling abilities Promoted customer loyalty by delivering exceptional service to handle questions, complaints and issues Regarding orders
- Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Worked effectively with fellow team members in fast-paced, dangerous and intense environments
- Maintained a positive, professional attitude during long shoots and when dealing with difficult people
- Resolve product or service problems by clarifying the customer's complaint, determining the cause of the problem ,selecting and explaining the best solution to solve the problem, expediting correction or adjustment, following up to ensure resolution Identified issues promptly and notified member immediately regarding potential project delays
- Research the status of orders Assisted in technical troubleshooting with Field and customers Handling phone calls related to billing, network and equipment issues Enter customer data into various software programs Assisted clients and took personal accountability for the resolution of their concerns Scheduled and coordinated appointments between clients and photo studio staff Documented
Home Health Caregiver
American house
06.2019 - 07.2020
- Provided onsite training
- Adhered to all safety procedures and protocols when using equipment and moving hazardous chemicals to prevent mishaps and accidents
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Monitored residents Showers, bed baths, Activities with members, dressing, feeding
Front Desk Receptionist
The rose garden
07.2017 - 06.2020
- Welcomed each new arrival pleasantly and provided desk sheet for sign-in
- Verified accuracy of financial data by checking payment cards against identification
- Volunteered to help with special projects, assuming a variety of tasks and duties
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal
- Kept accounts in balance and ran daily reports to verify totals
- Provide excellent customer service to patients checking in/out of building Experience working at the reception at a lower management position Resolved customer issues quickly and notified excessive directer immediately when problems escalated
- Patiently and kindly dealt with complaints and problems with empathy for resident situation Received packages and mail at front desk and dispersed to correct employees
- Administer cash operations Collected deposits, fees and payments, processed all financial data and gave receipts and change to customers.
Home Health Caregiver
Redi-Care Nursing Services Inc
10.2016 - 08.2018
- Prepare food, bed bath, showers, companion, assist with feeding Provided onsite training
- Visit homes, companion Assist with daily activities Contact family members when member need things
Home Health Caregiver
Vip America
10.2015 - 04.2017
- Provided onsite training
- Exercised and practiced under direction of athletic trainers or professional coaches to develop skills, improve physical condition and prepare for competitions
- Prepared Showers, dressing, make beds
Education
High School Diploma -
Vero Beach High School
Vero Beach, FL01.2012
Skills
- Computer proficient
- Order fulfillment
- Outstanding communication skills
- Professional telephone demeanor
- Service-oriented self-starter
- Client Transportation
- Crisis Handling
- ADL Support
- Activity Monitoring
- Group Facilitation
- De-escalation strategies
Timeline
Behavioral Health Technician
Riverwoods Behavioral Health
03.2023 - Current
Behavioral Health Technician
Park Royal Hospital
12.2022 - 02.2023
Resident Care Aide
Watercrest Senior Living Group
10.2021 - 11.2022
Stocker Associate
Temp Agency
06.2021 - 10.2021
Customer Service Agent
Alorica
09.2020 - 05.2021
Home Health Caregiver
American house
06.2019 - 07.2020
Front Desk Receptionist
The rose garden
07.2017 - 06.2020
Home Health Caregiver
Redi-Care Nursing Services Inc
10.2016 - 08.2018
Home Health Caregiver
Vip America
10.2015 - 04.2017
High School Diploma -
Vero Beach High School
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