Clarissa Parker
Allen,TX
Summary
A well-spoken Fraud Analyst promoting exemplary talents in reviewing accounts and identifying issues. Who is also personable and professional under pressure with motivated, energetic nature. 2-3 years of experience conducting testing to facilitate quality and condition results to adept at analyzing data and delivering accurate reports. Also very well acquainted with Microsoft Word, Excel, and PowerPoint.
Overview
10
10
years of professional experience
Work History
Fraud Specialist
Chewy
09.2020 - Current
- Started as a customer service agent helping customers over the phone.
- Promoted to Quality Assurance in February of 2022, I enhanced customer satisfaction levels through consistent quality assurance monitoring and feedback for agents. I also assisted in the development of quality assurance policies, contributing to overall company success.
- January of 2024, I was promoted to Fraud Specialist, where now I improve customer trust by promptly addressing and resolving reported instances of fraud. I have helped to reduce instances of fraud by implementing comprehensive detection and prevention strategies.
Floral Designer
In-Bloom Flowers
05.2018 - 12.2018
- Used expert-level communication skills to zero in on true customer needs, helping over 30+ customers per day.
- Completed floral arrangements, unpacking, and organizing deliveries to ensure everything was clean and well-organized.
- Enhanced customer satisfaction by creating visually appealing and unique floral designs tailored to individual preferences.
Assistant Teacher
Oak Brooke School
03.2017 - 10.2017
- Worked as a teacher and assistant teacher for kids ranging from 0 to 12 years of age
- Presenting lessons in a comprehensive manner and using visual/audio means to facilitate learning.
Bakery Clerk
Super1 Foods
07.2016 - 03.2017
- Worked as a bakery clerk helping 20+ customers per day to find the right product for them. Also would find creative ways to solve problems that customer would have.
- Would also assist in stocking and inventory for the bakery goods for the store.
Cashier/Stocker
Big Lots
11.2014 - 10.2015
- Acquired and adapted my skills to customer service, helping 20+ customer per day.
- I also stocked shelves and helped to come up with plans for the store layout.
Education
Certificate - Foundations of Project Management
06.2023
I earned my certificate in the Foundations of Project Management, which taught me the life cycles and duties of a project manager.
Certificate - Administrative Assistant
05.2020
I earned my certificate as an Administrative Assistant which taught me skills in Microsoft Office, skills in administrative projects, and expediting work results.
Certificate - Floral Design
03.2018
I earned my floral design certificate. I achieved both Floral Designer and Advanced Floral Designer Certificates. Both taught me how to run my own floral shop and to use my creative nature to bring my designs to life.
High School Diploma -
06.2013
Graduated with a high school diploma.
Skills
- Enjoys being part of a good team
- Expert-level understanding of database software
- Creative with strong problem-solving skills
- Can work well with all levels of management
- Proficient in Microsoft Office (Word, Excel, Powerpoint)
- 5 years of Customer service and sales expert
- Fraud prevention
- Verbal and written communication
Timeline
Fraud Specialist - Chewy
09.2020 - Current
Floral Designer - In-Bloom Flowers
05.2018 - 12.2018
Assistant Teacher - Oak Brooke School
03.2017 - 10.2017
Bakery Clerk - Super1 Foods
07.2016 - 03.2017
Cashier/Stocker - Big Lots
11.2014 - 10.2015
Google Coursera - Certificate, Foundations of Project Management
Collin College - Certificate, Administrative Assistant
Floral Design Institute - Certificate, Floral Design
Allen High School - High School Diploma,
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