Clarisse Kaopua
Fredericksburg,VA
Summary
Seeking a position that leverages my customer service, organizational, and interpersonal skills to their fullest potential. Eager to learn new skills and contribute effectively to a dynamic team environment.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Commercial Underwriter
GEICO
12.2018 - Current
- Supported data designation in preparation for PUMA integration
- Conducted gap analysis and reviewed data elements for Policy Migration efforts
- Successfully completed testing for new system implications
- Managed TransUnion Letter disputes and ensured adherence to underwriting guidelines
- Verified commercial policy coverage for claims adjusters and provided certified claims documents as necessary
- Efficiently handled email and phone inquiries regarding commercial policy coverage within established guidelines
- Conducted fraud analysis reviews with upper management to maintain low loss ratio
- Prepared non-renewal and cause cancellation paperwork in compliance with state guidelines
- Provided support to service department to enhance customer satisfaction
- Reviewed and audited new business policies sold by commercial sales agents
- Evaluated businesses' eligibility for higher coverage limits required for certificate holders.
Commercial Service Representative Agent
GEICO
07.2016 - 12.2018
- Provided prompt and efficient service to customers while adhering to state guidelines and regulations
- Processed requests via phone, fax, and email channels
- Handled payment processing, communicated with Accounts Receivable, and facilitated autopay account setups
- Utilized multiple company systems for request input and legal document preparation
- Assisted customers with policy endorsements and maintained compliance and efficiency records for the team.
Waitress
Bravo! Italian Restaurant
09.2014 - 07.2016
- Delivered exceptional customer service in a fast-paced restaurant environment
- Managed multiple tasks to ensure cleanliness and organization of assigned area
- Demonstrated superior money handling skills during ticket closures
- Utilized restaurant computer systems for order processing and ticket closure
- Collaborated with fellow servers and hostess staff to maintain a positive restaurant image.
Education
Business Administration -
Germanna Community College
08.2020
Advanced Studies Diploma -
Massaponax High School
06.2012
Business (Ongoing pursuit of Bachelor’s degree) -
University of Mary Washington
Skills
- Proficient in Spanish (Intermediate level)
- Excellent organizational skills with a keen eye for detail
- Advanced proficiency in Microsoft Office Applications
- Quick adaptation to new environments and procedural changes
- Strong multitasking abilities, particularly in high-pressure situations
Certification
Lean Six Sigma - Green Belt
Timeline
Commercial Underwriter
GEICO
12.2018 - Current
Commercial Service Representative Agent
GEICO
07.2016 - 12.2018
Waitress
Bravo! Italian Restaurant
09.2014 - 07.2016
Business Administration -
Germanna Community College
Advanced Studies Diploma -
Massaponax High School
Business (Ongoing pursuit of Bachelor’s degree) -
University of Mary Washington
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