Clarisse Niyigena
Austin,USA
Summary
Experienced and compassionate Case Manager offering personalized support to individuals and communities in need. Proficient in client outreach, documentation, and developing individualized service plans. Demonstrated ability to manage multiple tasks with keen attention to detail and cultural sensitivity. Fluent in English, French, and Kinyarwanda, with a strong background working in diverse, multicultural environments. Committed to assisting clients in achieving self-sufficiency and enhancing their quality of life.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Material Handler
Applied Materials
07.2022 - Current
- Led a small team responsible for organizing and managing inventory, overseeing the accurate labeling, inspection, and transportation of materials to meet shipping deadlines
- Acted as a liaison between the warehouse and external suppliers/customers, managing sub-accounts, tracking inventory levels, and resolving supply chain issues to maintain seamless operations
- Provided training, coaching new and existing team members on safety standards, equipment operation, and inventory management processes, improving team efficiency by 20%
- Collaborated with upper management to implement new procedures and workflows that optimized inventory control, reducing material discrepancies and delays
- Maintained a clean, organized work environment, promoting employee satisfaction and operational efficiency.
- Streamlined communication channels within the team, enabling quick resolution of issues and facilitating a more cohesive work environment.
- Provided motivation and support to team members, inspiring high levels of dedication and commitment towards goals.
- Oversaw quality control measures during all stages of material handling, ensuring compliance with industry standards.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
Caregiver
Brookdale Senior Living
03.2020 - 11.2021
- Provided compassionate and individualized care to elderly residents, assisting with daily living activities such as bathing, dressing, and meal preparation
- Administered medications and monitored residents' health conditions, ensuring timely reporting of changes to the nursing team for prompt intervention
- Assisted in developing care plans tailored to each resident's unique needs, coordinating with families and healthcare providers to ensure comprehensive care
- Maintained a clean and safe living environment for residents, performing light housekeeping duties and assisting with mobility
- Supported emotional well-being by serving as a companion, offering comfort, and engaging in meaningful conversations and activities
Computer Assembly Line Lead
Positivo Rwanda
02.2019 - 09.2019
- Managed customer accounts by coordinating follow-ups with clients and suppliers to address specific issues related to order fulfillment and product quality
- Supervised a team in the assembly of computers, ensuring adherence to quality standards and timely delivery of finished products to customers
- Tracked and resolved supply chain issues, liaising with vendors and internal teams to maintain production schedules and meet customer requirements
- Conducted regular performance reviews and provided ongoing coaching to team members, fostering a collaborative and efficient work environment
- Worked with cross-functional teams to implement corrective actions for production issues, ensuring continuous improvement in operations
- Maintained detailed documentation of customer orders, ensuring clear communication and timely follow-up on outstanding issues
Refugee Health and Nutrition Liaison
Mahamba Refugee Camp
10.2017 - 04.2019
- Managed and followed up on individual and family cases related to health, nutrition, and education, ensuring refugees received the appropriate care and services
- Conducted health screenings and coordinated nutritional support programs, focusing on vulnerable groups such as children and pregnant women
- Assisted refugees in accessing medical services, monitoring treatment progress, and ensuring continuity of care
- Organized educational programs, including basic health and nutrition workshops, to promote awareness and healthy practices among refugee communities
- Worked closely with local health authorities and NGOs to secure resources and referrals for specialized medical treatment and nutritional support
- Maintained detailed case records and prepared regular reports on program outcomes, identifying areas for improvement and adjusting strategies as needed
- Participated in interdisciplinary meetings to discuss patient care plans effectively integrating nutritional interventions.
- Led cooking demonstrations showcasing nutritious recipes, inspiring clients to expand their culinary skills and try new foods.
- Collaborated with healthcare professionals to provide comprehensive nutritional support for patients.
- Advocated for the importance of proper nourishment at community events, increasing public awareness about the role of diet in overall health.
- Maintained up-to-date knowledge of industry trends, sharing insights with colleagues to drive continuous improvement efforts.
- Maintained a high degree of professionalism at all times, representing the organization with integrity in both internal and external interactions.
Community Outreach Specialist
Center for Scientific Research and Community Development, University of Kibungo (UNIK)
05.2015 - 09.2017
- Collaborated with farmers, local government leaders, and the University to follow up on university-community partnerships, ensuring projects aligned with community needs
- Assisted vulnerable families in accessing the University's assistance programs, focusing on education, nutrition, food security, and hygiene
- Managed every family case to assess their needs and recommended suitable assistance programs offered by the University
- Conducted regular visits to rural communities to assess needs, gather feedback, and provide updates on available services
- Coordinated workshops and training sessions for farmers on sustainable agricultural practices, improving food security and crop yield
- Managed outreach initiatives aimed at increasing community awareness of the University's programs and their benefits, resulting in higher participation rates
- Built strong relationships with local leaders to foster trust and ensure the smooth implementation of community-focused projects
- Monitored and evaluated the impact of community programs, adjusting strategies to better meet the needs of participants
- Provided ongoing support to community members through follow-ups, ensuring continuous access to critical resources
Education
Bachelor of Science - Food Science and Technology
Kigali Institute of Technology
09.2013
Advanced Certificate of Secondary Studies - Biology and Chemistry
Saint-André College
10.2008
Skills
- Client-Centric Case Management
- Strengths-Based Approach to Client Services
- Cultural Sensitivity and Communication
- Client Progress Tracking and Documentation
- Social Service Program Knowledge
- Application Assistance for Public Benefits
- Community Resource Collaboration
- Positive Attitude
- Teamwork and Collaboration
Certification
- First Aid and CPR (Red Cross Certified)
- Forklift and Pallet Jack Operation (Certified)
Personal Information
Authorized To Work: Authorized to work in the U.S.
Languages
Kinyarwanda
Native or Bilingual
English
Full Professional
French
Full Professional
Timeline
Material Handler
Applied Materials
07.2022 - Current
Caregiver
Brookdale Senior Living
03.2020 - 11.2021
Computer Assembly Line Lead
Positivo Rwanda
02.2019 - 09.2019
Refugee Health and Nutrition Liaison
Mahamba Refugee Camp
10.2017 - 04.2019
Community Outreach Specialist
Center for Scientific Research and Community Development, University of Kibungo (UNIK)
05.2015 - 09.2017
Advanced Certificate of Secondary Studies - Biology and Chemistry
Saint-André College
Bachelor of Science - Food Science and Technology
Kigali Institute of Technology
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