Clarisse Zitem
Great Mills,MD
Summary
Dynamic professional with extensive experience at Magnolia Community Services, excelling in mental health support and client advocacy. Proven ability to promote independence through a trauma-informed approach and effective documentation. Skilled in crisis intervention and interdisciplinary collaboration, ensuring quality care and client satisfaction. CPR certified and committed to empowering individuals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Direct Support Professional (DSP)
Magnolia Community Services
New Orleans, LA
04.2024 - 08.2025
- Provided compassionate, hands-on support to individuals with developmental disabilities
- Assisted with daily living activities, medication reminders, and behavioral support
- Documented progress and collaborated with interdisciplinary teams to ensure quality care
- Promoting independence and dignity through person-centered practices
MSW Intern – Mental Health & Housing Support
Volunteers of America
New Orleans, LA
01.2024 - 04.2025
- Supported case managers with client intake, documentation, and progress tracking
- Worked with clients facing mental health challenges and housing insecurity
- Provided referrals and assisted in developing client-centered service plans
- Participated in supervision and trauma-informed training sessions
Hair Braider / Salon Assistant
DelAline Afro Braiding and Extension
New Orleans, LA
08.2016 - 04.2024
- Delivered professional braiding and styling services
- Maintained a sanitary and welcoming salon environment
- Built strong relationships with a diverse clientele
Hotel Steward
Roosevelt Hotel
New Orleans, LA
09.2018 - 08.2019
- Maintained cleanliness and readiness of guest areas
- Assisted with dining setup and customer service
- Delivered excellent service to ensure guest satisfaction
Work-Study Assistant – Social Work Department
Southern University at New Orleans
New Orleans, LA
10.2018 - 12.2018
- Supported professor with administrative and research tasks
- Organized documents, assisted with scheduling, and maintained records
Bank Manager
EMI Money Sarl
, Cameroon
12.2012 - 07.2016
- Oversaw daily banking operations and supervised staff
- Managed customer service, financial reporting, and loan coordination
- Ensured client satisfaction and regulatory compliance
Education
Master of Social Work (MSW) -
Southern University at New Orleans
New Orleans, LA05.2025
Skills
- Mental Health Support
- Behavioral Observation
- Trauma-Informed Approach
- Strength-Based Approach
- Direct Support
- Daily Living Assistance
- Client Advocacy
- Resource Referral
- Documentation
- Confidentiality
- Crisis Intervention Support
- Administrative Support
- Research Support
- Interdisciplinary Collaboration
- Customer Service
- Professional Communication
- CPR Certified
Certification
CPR Certified, 07/26
References
Available upon request
Languages
- English, Fluent
- French, Fluent
Field Internship Experience
MSW Intern – Mental Health & Housing Support, Volunteers of America, New Orleans, LA, 01/24, 04/25, Supported case managers with client intake, documentation, and progress tracking, Worked with clients facing mental health challenges and housing insecurity, Provided referrals and assisted in developing client-centered service plans, Participated in supervision and trauma-informed training sessions
Timeline
Direct Support Professional (DSP)
Magnolia Community Services
04.2024 - 08.2025
MSW Intern – Mental Health & Housing Support
Volunteers of America
01.2024 - 04.2025
Work-Study Assistant – Social Work Department
Southern University at New Orleans
10.2018 - 12.2018
Hotel Steward
Roosevelt Hotel
09.2018 - 08.2019
Hair Braider / Salon Assistant
DelAline Afro Braiding and Extension
08.2016 - 04.2024
Bank Manager
EMI Money Sarl
12.2012 - 07.2016
Master of Social Work (MSW) -
Southern University at New Orleans