Clarissia Thrash
Henrico,VA
Summary
Customer-oriented professional with several-year progressive career focused on enhancing customer service with careful attention to detail and strong follow-through. Polished in assessing systems and developing strategies to reduce process lags. Outstanding organizational and customer-service abilities focused on driving team growth and business profitability.
Overview
9
9
years of professional experience
Work History
Assistant Teacher
The Learning Experience
Richmond, VA
10.2024 - 11.2024
- Tailored individualized learning plans
- Introduced social and emotional regulation concepts, enhancing children's emotional awareness
- Applied proper childcare techniques
- Observed and documented children's development to inform personalized learning strategies
- Developed sensory play activities
- Utilized role models and storytelling techniques
- Supported classroom management
- Consistently exceeded child-to-caregiver state ratios
- Maintained a clean and safe classroom environment
- Implemented routine followed by the entire classroom
- Assisted children with personal hygiene practices
- Assisted Lead Teacher in assessing children's learning needs, supporting targeted instructional approaches in assessing children's learning needs
- Enforced daily safety checklist procedures rigorously
- Used First Aid certified knowledge to handle emergencies
- Fostered a diverse and inclusive classroom environment
EMS Driver
Delta Medical Transport, Inc.
Richmond, VA
05.2021 - 02.2023
- Responded promptly to emergency calls and communicated effectively with dispatch to coordinate patient transport
- Operated ambulance to transport patients safely and efficiently to hospitals, ensuring timely medical care
- Assisted patients onto gurneys and loaded them into the ambulance
- Checked and maintained inventory levels of first aid and medical supplies, ensuring readiness for emergency situations
- Maintained detailed driving log with patient information, travel times, and services provided for compliance and record-keeping
- Ensured proper cleanliness and safety of the office and equipment in accordance with company policies and procedures
Shift Leader/Manager
Wawa
Ashland, VA
10.2018 - 10.2021
- Supervised daily operations to ensure efficient workflow and service delivery.
- Trained and mentored staff on best practices and customer service standards to improve team performance.
- Conducted regular performance evaluations to assess team effectiveness.
- Resolved customer complaints promptly to improve satisfaction and foster customer loyalty.
- Managed daily cash intake by counting registers and tabulating profits to ensure accurate financial reporting.
- Managed inventory levels and ordered supplies to maintain stock availability.
- Collaborated with upper management on operational improvements and initiatives.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Assisted employees during busy shifts to manage workload effectively. accomplish tasks during peak periods.
- Inspected work areas regularly for cleanliness and organization standards.
- Performed regular price checks to ensure accuracy in pricing throughout the store.
Shift Leader/Cashier
Circle K
Ashland, VA
01.2021 - 05.2021
- Supervised daily operations, ensuring adherence to company policies for optimal service delivery.
- Trained new staff on customer service and store procedures to enhance customer experience.
- Assisted customers with product inquiries and transactions at the register.
- Organized work environment by delegating tasks to staff, improving workflow efficiency.
- Managed inventory levels and coordinated restocking efforts.
- Inspected food preparation areas to ensure proper sanitation standards were met at all times.
Mail Sorter
Print Mail Communications, Inc.
Fredericksburg, VA
06.2018 - 10.2018
- Utilized automated sorting machines
- Sorted and documented parcels to streamline processing workflow
- Increased efficiency by 76%
- Identified and reported damaged or incorrectly addressed mail to minimize delivery errors
- Met daily deadlines
- Adapted to fast-paced work conditions to maintain productivity
- Maintained a clean and organized work area
- Collaborated with team members to ensure smooth operations
- Performed weekly maintenance checks on equipment to ensure optimal functionality
Game Room Attendant
Chuck E. Cheese
Fredericksburg, VA
09.2015 - 02.2016
- Provided leadership during peak times
- Minimized customer disruptions
- Ensured fair play and customer satisfaction
- Oversaw prompt repairs of game machines, minimizing downtime for patrons
- Reduced machine malfunctions by 87%
- Conducted regular maintenance checks on game machines
- Assisted patrons with purchasing tickets
- Built strong relationships with customers
- Developed strategies to boost customer engagement during peak times
- Collaborated with team members to enhance overall customer experience
- Designed engaging prize displays for events, enhancing customer experience
- Created and maintained a clean gaming environment
- Successfully handled difficult customers
- Reported on machine performance
- Fostered a calm and controlled atmosphere
- Achieved zero discrepancies
- Provided a more user-friendly experience
Education
High School -
Penn Foster High School
Ruther Glen, VA01.2017
Skills
- Time Management & Organization
- Attention to Detail
- Adaptability
- Leadership
- Customer Service
Timeline
Assistant Teacher
The Learning Experience
10.2024 - 11.2024
EMS Driver
Delta Medical Transport, Inc.
05.2021 - 02.2023
Shift Leader/Cashier
Circle K
01.2021 - 05.2021
Shift Leader/Manager
Wawa
10.2018 - 10.2021
Mail Sorter
Print Mail Communications, Inc.
06.2018 - 10.2018
Game Room Attendant
Chuck E. Cheese
09.2015 - 02.2016
High School -
Penn Foster High School