Claritoria Denise White

• Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
• Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
• Acted as liaison between customers and team members; direct calls to appropriate escalation path as needed.
• Maintained confidentiality of patient finances, records, and health statuses.
• Worked productively in fast-moving work environment to process large volumes of claims.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Generated, posted and attached information to claim files.
• Managed over 50 calls per day.
• Educated and informed customers about processes, timelines and status of inquiries via multiple communication channels.
• Provided detailed notes on phone calls, and track and code documentation according to standard processes.
• Performed administrative tasks.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Promptly responded to tenant complaints and concerns for over 100 properties.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Followed up on delinquent tenants and coordinated collection procedures.
• Provided clerical support to company employees by copying, faxing, and filing documents

• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Informed customers about special promotions and provided detailed information for various products.
• Provided product and service recommendations to guide customers on products to meet varying needs.
• Handled billing and payment issues following guidelines, resolving disputes properly.
• Solved problems with products and services by providing customers with technical support.
• Utilized internal software and tools to meet customer needs and resolved issues promptly.
• Kept detailed records of customer interactions to track and resolve issues quickly.

• Direct Interactions, Remote Setting, Collaborated with others to work on a common goal with attention to detail
• Displayed strong listening skills with the ability to work with culturally diverse populations providing confidential emergency communication and critical services to veterans, military members and families
• Evaluated situations and demonstrated resourcefulness with the adaptability to learn new things and process information quickly and accurately providing excellent problem solving skills
• Demonstrated compassionate care in the areas of emergency communication services, financial assistance, critical community needs and training to build resiliency
• Made outbound calls gathering and verifying information by being a strong foundation and critical link for families in emergency situations

• Displayed the ability to work under pressure building positive relationships with colleagues and students
• Performed administrative duties always protecting sensitive student information while assisting professors and other personnel with filing and distributing detailed messages to corresponding offices
• Assisted and mentored other students and provide support throughout campus in various forms
• Contacted students to update missing information or answered queries, updated records in the
• BANNER Student Information System with a positive and friendly attitude
• Focused on timely communications, which included written and verbal communication, enabling people to receive, process, share and record information

• Analyzed equipment needs of 10 units to procure required inventory and supplies.
• Maintained proper inventory controls and eliminated workflow gaps to balance projected demands with on-hand supplies.
• Evaluated supply policies, plans and procedures to identify inefficiencies and problems impacting logistics operations and supply accountability.
• Signed off on existing contracts to verify completion of contractual deliverables.
• Remained accountable for assets valued over $5 Million.
• Supported all military and civilian customers through engagement, technical assistance and customer service.
• Synchronized supply chain activity by working with government contracted suppliers and distributors to obtain goods.
• Reported property accountability data using Standard Property Book System-R (SPBSR).

• Monitored the daily progress of work flow providing detailed updates to team members efficiently managing overall performance by meeting or exceeding the companies’ performance standards
• Salesforce usage that included developing sales workflows and cadences for senior Account
• Executives, proving outbound sales strategies and exceeding quarterly quotas on consecutive terms
• Instrumental in customer lifecycle management, geared at developing new ROI’s to enhance the customer to product relationship while retaining top tier clients for one of the fastest growing technology companies
• Hand-Selected for the Army’s first sales intensive training program for transitioning service members into tech sales, -selected to serve on the Force Protection team during Afghanistan Campaign
• Experienced in maintaining accounts; proficient in various computer programs by managing the filing systems, recording information and showing accuracy and precision with matters
• Kept detailed and accurate records of all importations of supplies and equipment for an 800-person organization during two rotational training cycles that culminated in a combined arms deployment in support of our Nation Defense Strategy
• Created maintenance management protocols that enhanced the quality and accuracy of performance costs of parts data, saving the organization over $50K on an annual basis while managing all the supply chain functions from stock overflow, priority parts receipts and time management of contractual billing cycles
• Managed customer accounts to secure customer satisfaction and repeat business.

• Identified needs and unique problems for the company and provided support as needed
• Managed the supply distribution and inventory of over 10K in parts and deliverables for all wheeled and tracked vehicles in a high paced environment using time management skills
• Managed and supervised a 5 person team and demonstrated positive team development strategies that helped the organization achieve the highest two-year operational effective rate for all assignment equipment, valued over $5M
• Fostered an organized environment and improved employees’ productivity by creating a 10% percent marginal gain in efficiencies through legal publishing, order fulfillment, flexible delivery schedules, and research
• Trained new team members by relaying information on company procedures and safety requirements.
• Tracked orders and notified customers of status or potential delays.
• Generated documentation and information required for customer shipments.
• Conducted investigations to resolve issues related to logistics and cargo movements.
• Managed loading, unloading, movement, and sorting of supplies to keep deliveries on schedule.

Certifications

• HRCI Certificate – Common Ethical Challenges – Leadership and Organizational
• HRCI Certificate – Issues and Ethics in the Workplace
• PHR Certificate-Pending (March 2024)
• Honor Roll [Fall 2023]