Clariza Guadalupe Serpas
Lake Elsinore,CA
Summary
Seasoned Warehouse Lead at Aquamor, adept in supervisory experience and customer service, significantly enhanced team efficiency and customer satisfaction. Skilled in multitasking and organization, excelled in high-stress situations, ensuring seamless operations. Demonstrated exceptional problem-solving abilities, fostering positive outcomes in challenging environments. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of professional experience
Work History
Warehouse Lead
Aquamor
Temecula, CA
11.2023 - Current
- Trained employees on equipment operation and safety protocols.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
- Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
- Followed verbal and written instructions to properly move and ship products.
Cashier Manager
Villa Ford Of Orange
Orange, CA
01.2019 - 11.2023
- Managed daily cash deposits, ensuring accuracy and timely submission to the bank.
- Increased customer satisfaction by efficiently managing cashier transactions and addressing customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Ride Operator Lead
Disneyland California Adventure
Anaheim, CA
10.2017 - 01.2019
- Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
- Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
- Enhanced rider experience by enforcing safety procedures and providing clear instructions.
- Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
- Provided exceptional customer service, addressing guest concerns and inquiries promptly and professionally.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Education
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
Santa Ana, CA06.2025
High School Diploma -
Valley Academy Of Arts And Sciences
Granada Hills, CA06.2016
Skills
- Supervisory Experience
- Order Picking
- Product Packaging
- Shipping and receiving
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Cash Management
- Customer Satisfaction
- Database entry
- Filing systems
Languages
Spanish
Professional Working
Timeline
Warehouse Lead
Aquamor
11.2023 - Current
Cashier Manager
Villa Ford Of Orange
01.2019 - 11.2023
Ride Operator Lead
Disneyland California Adventure
10.2017 - 01.2019
Associate of Arts - Liberal Arts And General Studies
Santa Ana College
High School Diploma -
Valley Academy Of Arts And Sciences