Clark Ward
Summary
Hardworking employee with customer service, 17 years of managerial skills, multitasking, merchandising, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Love being a part of a team.
Overview
23
23
years of professional experience
Work History
Customer Service, Delivery Breakdown and Process Both Perishable and Shelf Stable Products, Order Writing, Section Leadership
Trader Joe's
11.2000 - Current
Supervisor/Assistant Manager 'Mate'
Trader Joe's
03.2004 - 10.2021
- Customer service, Merchandising, Hiring/firing, Training, Ordering, Section Leadership, Store Maintenance, Team Building, Team Reviews, inventory prep.
Customer Service Champion
Trader Joe's
Pasadena, CA
- Handled customer service issues of all levels. From phone calls to in person. Made sure that customers problems were solved or accepted.
Education
High school Diploma -
Skills
- Training and Mentoring
- Communication
- Attention to detail
- Approachable
- Process Improvement
- Process Monitoring and Improvement
- Goal-Oriented
- Inventory Oversight
- Processes and Procedures
Awards
- Promoted in 2004 to Supervisor/Assistant Manager “Mate”.
- Trained hundreds.
- Excellent reviews/raises and bonuses achieved throughout career.
Timeline
Supervisor/Assistant Manager 'Mate'
Trader Joe's
03.2004 - 10.2021
Customer Service, Delivery Breakdown and Process Both Perishable and Shelf Stable Products, Order Writing, Section Leadership
Trader Joe's
11.2000 - Current
Customer Service Champion
Trader Joe's
High school Diploma -
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<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media<ul><li>Worked across multiple levels of a complex content ingestion system over a 10-year span</li><li>Improved system performance by streamlining data retrieval and backend operations</li><li>Standardized data ingestion protocols, enhancing accuracy across geographic and topical datasets</li><li>Implemented client-facing dashboard features previously underutilized, making them standard practice</li><li>Integrated third-party tools to overcome content access restrictions and expand curation capabilities</li><li>Applied deep understanding of Google search logic to maximize content quality and relevance</li><li>Analyzed and explained system behavior to internal stakeholders and clients to improve transparency</li><li>Developed training protocols for content moderation and system maintenance, enabling week-long onboarding cycles</li><li>Managed a team of 12 moderators over four years, optimizing workflows to support high-volume data pulls</li><li>Coordinated with operations and account teams to assess client requests, troubleshoot issues, and develop solutions</li><li>Conducted honest, strategic discussions with clients and leadership to align requests with system limitations and business goals</li><li>Maintained detailed process documentation to support organizational memory, training, and accountability</li><li>Completed college-level coursework in survey and process writing; applied principles to workplace efficiencies</li><li>Self-taught in multiple platforms including sound and video editing software, media production software</li><li>Proficient in Microsoft Office Suite, Google Workspace, and a range of productivity and curation tools</li></ul> at Futuri Media