Clashema Dupree
New York,NY
Summary
Detail-oriented and highly organized professional with a strong focus on accuracy and quality in all tasks. Known for excellent communication skills, with the ability to collaborate effectively across teams and provide clear, concise information. Adaptable and quick to learn new systems, demonstrating strong computer proficiency and the ability to manage multiple priorities in fast-paced environments. Supportive team player with a proven ability to assist others, solve problems efficiently.
Overview
20
20
years of professional experience
Work History
Shift Manager
Sweetgreen
New York, NY
07.2024 - 02.2026
- Led and motivated team members during shifts, creating a positive environment focused on efficiency and exceptional customer service
Delivered high-quality guest experiences by addressing concerns, resolving issues promptly, and ensuring customer satisfaction
Trained and coached staff on service standards, food quality, and operational procedures to maintain consistency and performance
Managed daily operations, including task delegation, workflow coordination, and opening/closing responsibilities
Ensured compliance with health, safety, and cleanliness standards while maintaining an organized and welcoming environment
Drop-In Supervisor
Onpoint NYC
New York, NY
07.2023 - 01.2024
- Oversaw daily operations to ensure team efficiency and adherence to company standards.
- Trained new staff on operational procedures and safety protocols.
- Coordinated scheduling and resource allocation for optimal team performance.
- Provided feedback and performance evaluations to support employee development.
- Ensure all staff meetings were properly documented
- Lead a Team of 8 or more
- Elevate any concerns that were not resolved with a verbal warning
Assistant
Blacklist Production
New York, NY
09.2022 - 04.2023
- Coordinated project timelines and schedules to ensure alignment with production goals.
- Assisted in the development of marketing materials, enhancing brand visibility and outreach.
- Managed communication between departments to streamline operations and improve collaboration.
- Conducted research on industry trends, informing strategic decisions for upcoming projects.
Front End Supervisor
Costco Wholesale
New York, NY
09.2010 - 08.2022
- Oversaw the day-to-day front-end flow, balancing staffing levels with customer volume to keep lines moving efficiently during high-traffic periods
Stepped in to resolve member concerns with professionalism and urgency, turning potential issues into positive service experiences
Guided and supported cashiers and assistants in real time, offering feedback and direction to maintain speed, accuracy, and consistency
Managed cash control procedures, including audits and register support, ensuring accuracy and adherence to company policies
Coordinated break schedules and shift coverage while adapting quickly to unexpected callout's or surges in store traffic
Assisted members directly with purchases, returns, and membership questions, helping create a smooth and welcoming checkout experience
Maintained strong communication with management and team members to address operational challenges and keep front-end operations running smoothly
Customer Service Representative
Costco Wholesale
New York, NY
07.2006 - 09.2010
- Provided front-line support to members by handling returns, exchanges, and inquiries with efficiency and a focus on positive resolution
Assisted members with account-related needs, including membership renewals, upgrades, and card replacements, while clearly explaining benefits and policies
Navigated high-volume service areas with composure, managing multiple requests at once without compromising accuracy or customer experience
Addressed and de-escalated member concerns with professionalism, using strong communication skills to build trust and maintain satisfaction
Collaborated closely with front-end staff and supervisors to ensure a seamless service experience across checkout and membership services
Maintained detailed knowledge of store policies, promotions, and procedures to provide accurate information and support day-to-day operations
Education
High School Diploma -
Long Island City High School
New York, NYSkills
- MS office
- Management
- Customer Service & Relations
- Social Science
- Academic Advisor
- Recruitment Ambassador
- Medical Terminology & Management
- Record Keeping
- Microsoft Office
- Communication
- Scheduling & Planning
- Problem Solving
- Medical Management
- Critical Thinking
Timeline
Shift Manager
Sweetgreen
07.2024 - 02.2026
Drop-In Supervisor
Onpoint NYC
07.2023 - 01.2024
Assistant
Blacklist Production
09.2022 - 04.2023
Front End Supervisor
Costco Wholesale
09.2010 - 08.2022
Customer Service Representative
Costco Wholesale
07.2006 - 09.2010
High School Diploma -
Long Island City High School