Summary
Overview
Work History
Education
Skills
Timeline
Generic

Classy Spellman

Shreveport,LA

Summary

Dynamic professional with a proven track record at Caddo Parish District Attorney Office, adept in client advocacy and maintaining confidentiality. Excelled in motivational interviewing, enhancing client service standards, and proficient in Microsoft Word and Excel. Achieved significant improvements in case management efficiency and customer satisfaction, showcasing a blend of hard and soft skills.

Overview

9
9
years of professional experience

Work History

Child Support Caseworker/Secretary

Caddo Parish District Attorney Office
02.2022 - Current
  • Maintained high level of client confidentiality, following strict guidelines, and recommendations.
  • Assessed needs of each client and recommended appropriate services and resources.
  • Performed client intake interviews of 20-30 clients per month
  • Monitored case progress for timely completion and compliance with applicable regulations.
  • Calculated child support obligations and debts to initiate collection actions.
  • Located parents for gaining child support and prepared records of payments.
  • Researched legal, financial, and other records to obtain data needed to secure and enforce child support cases.
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Prepared legal briefs, motions, and pleadings.
  • Helped attorneys prepare for trial by organizing exhibits and calling on witnesses to testify at hearings.
  • Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
  • Communicated pertinent information to clients via phone, email, and mail.
  • Contacted clients to schedule appointments and discuss progress of cases.

Customer Service Manager

Hobby Lobby
09.2016 - 02.2022
  • Followed through with client requests to resolve problems.
  • Supervised up to 10 employees at a time and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Monitored cash drawers in eight checkout stations to verify adequate cash supply.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Oversaw cashier operations, bookkeeping, and security.
  • Managed shelf inventory and customer-focused loss prevention strategies.
  • Maintained strong customer relations and effective customer service standards.

Education

Licensed Minister of Dance - Dance Ministry/ Women in Ministry Leadership

Eagles International Training Instetute
Frisco, Tx (online)
10.2024

Certified Professional Life Coach - Life Coaching Essentials Program

Education To Go (ED2GO)
OnLine
07.2023

Associate in Ministry - Biblical Studies

Word of Life School of Ministry
Shreveport, LA
05.2023

Licensed Cosmologist - Cosmetology

Xenon Academy
Omaha, NE
12.2002

High School Diploma -

Omaha North Highschool
Omaha, NE
05.2000

Skills

  • Proficient in Microsoft Office and Excel
  • Motivational interviewing
  • Phone etiquette
  • Client advocacy
  • Case information confidentiality
  • Client interaction
  • Interpersonal and written communication

Timeline

Child Support Caseworker/Secretary

Caddo Parish District Attorney Office
02.2022 - Current

Customer Service Manager

Hobby Lobby
09.2016 - 02.2022

Licensed Minister of Dance - Dance Ministry/ Women in Ministry Leadership

Eagles International Training Instetute

Certified Professional Life Coach - Life Coaching Essentials Program

Education To Go (ED2GO)

Associate in Ministry - Biblical Studies

Word of Life School of Ministry

Licensed Cosmologist - Cosmetology

Xenon Academy

High School Diploma -

Omaha North Highschool

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Classy Spellman