Claude Bellefeuille

Responsible for overseeing 145 Home Depot stores in Ohio, Wisconsin and Pennsylvania with five area managers reporting to me.

• Oversaw the recruitment and onboarding process for new service representatives, ensuring a seamless integration into the team
• Mentored new employees on best practices in customer relationship management, enhancing their ability to provide exceptional service results.
• Managed a high-performing service team, leading them to achieve consistent top performance ratings.
• Implemented inventory control processes, reducing shrinkage and improving overall stock management efficiency.
• Identified areas for improvement in workflows, implementing changes that led to greater operational efficiency across the territory.

Promoted to Territory Service Manager overseeing 105 Home Depot stores with three area managers reporting to me.

• Point of contact for store managers, Regional Merchandising Managers. Responsible for walking stores weekly, insuring that all stores were being serviced and maintained.
• Facilitated open channels of communication between internal departments and external partners, fostering collaboration toward shared goals.
• Implemented inventory control processes, reducing shrinkage and improving overall stock management efficiency.