CLAUDE LANGAT
Summary
Results-driven account professional with deep expertise in client relationship management, sales strategy, and business development. Possess strong skills in negotiation, conflict resolution, and market analysis. Known for effective team collaboration and adaptability to changing needs, ensuring consistent achievement of targets and client satisfaction. Respected for reliability and focus on delivering impactful outcomes.
Overview
2026
2026
years of professional experience
Work History
Material Handler
Becton Dickinson
11.2024 - Current
- Expedited order fulfillment by accurately picking, packing, and shipping products to customers.
- Performed cycle counts and inventory control to accurately track product levels.
- Collaborated with team members to ensure timely completion of tasks and high-quality work standards.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Facilitated smooth operations, coordinating with various departments to fulfill material requests promptly.
Business Development Manager
Charleson Media Group
07.2023 - 09.2024
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decision makers.
- Performed client research and identified opportunities for account growth, account penetration, and market expansion.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
Group Account Manager
Gig Limited
10.2022 - 06.2023
- Built and maintained strong client relationships to drive business growth.
- Strengthened client relationships through regular communication and effective problem solving.
- Delivered exceptional customer service by resolving client concerns quickly and efficiently.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Created sales forecasts to target daily, monthly and yearly objectives.
Account Manager - B2B Business Development
Daraja Plus Limited
04.2019 - 08.2022
- Strengthened client relationships through regular communication and effective problemsolving.
- Conducted regular account reviews with clients to assess performance, identify areas for improvement, and strategize future growth opportunities.
- Coordinated with internal teams to ensure timely delivery of products and services, meeting client expectations.
- Developed and delivered presentations to key customers to position products and services.
- Negotiated contract renewals with existing clients, securing long-term commitment and fostering ongoing collaboration.
- Analyzed market trends, identifying opportunities for expanding product offerings within key accounts.
Account Executive Manager
Daraja Plus Limited
09.2020 - 06.2021
- Collaborated with cross-functional teams to ensure seamless service delivery to clients.
- Conducted regular account reviews, identifying areas for improvement or optimization and implementing necessary changes accordingly.
- Strengthened client relationships through proactive communication and tailored solutions.
- Expanded the company''s market share by identifying and securing new business opportunities.
- Ensured timely collection of outstanding payments from clients through diligent follow-up and clear communication regarding payment terms.
- Assisted in the development of annual sales forecasts for individual accounts as well as aggregated projections at a regional level; provided ongoing analysis of actual results against forecast figures throughout the year.
- Maximized revenue potential by upselling additional products or services to existing clients.
- Boosted customer satisfaction by efficiently addressing and resolving account issues.
Project Manager
Daraja Plus Limited
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
- Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
Supervisor
Daraja Plus Limited
07.2019 - 12.2019
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
Project Manager Intern
Daraja Plus Limited
04.2019 - 06.2019
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
Education
Bachelor of Arts - English and Linguistics
Kenyatta University
12.2018
Skills
- Sales lifecycle management
- Data-driven insights
- Teamwork and collaboration
- Data-driven decision making
- Key account management
- Client needs assessment
- Relationship selling
- High-impact proposal presentation
Awards
Winner- Best Sustainability Marketing- Women of More, MSK Award, Innovator of the Year Daraja Plus Limited, Employer Awards
Timeline
Material Handler
Becton Dickinson
11.2024 - Current
Business Development Manager
Charleson Media Group
07.2023 - 09.2024
Group Account Manager
Gig Limited
10.2022 - 06.2023
Account Executive Manager
Daraja Plus Limited
09.2020 - 06.2021
Supervisor
Daraja Plus Limited
07.2019 - 12.2019
Project Manager Intern
Daraja Plus Limited
04.2019 - 06.2019
Account Manager - B2B Business Development
Daraja Plus Limited
04.2019 - 08.2022
Project Manager
Daraja Plus Limited
Bachelor of Arts - English and Linguistics
Kenyatta University
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