Claude Ouellet Jr.
Nashua,NH
Summary
Competitive Route Sales Representative with strong background providing customers with specific products to address needs and requirements. Effective in handling orders and verifying delivery of accurate shipments in alignment with strict schedules. Innovative and focused professional polished in maintaining accurate records of sales, developing leads and prospects and resolving customer issues.
Overview
23
23
years of professional experience
Work History
Route Sales Representative
Lepage Bakeries/Flowers Food/New England Bread
Manchester, New Hampshire
11.2009 - Current
- Managed product transitions from warehouse to customer site, loading and unloading in alignment with specifications.
- Delivered top customer satisfaction, reviewing feedback closely and addressing needs and requests of account holders.
- Immediately addressed problems with customers to promote speedy resolution.
- Properly processed all sales transactions, achieving high levels of account growth and retention via quality deliverables.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction.
- Maintained positive relationships with customers through communication.
- Displayed products properly at customer sites and according to company specifications and policies.
Store Manager
Sports Warehouse
Nashua , New Hampshire
01.2007 - 10.2009
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Operations Manager
Decathlon Sports
Nashua, NH
10.1999 - 08.2007
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Reviewed shift reports to understand current numbers and trends.
Education
Bachelor of Science - Management
Plymouth State University
Plymouth, NH05.1999
Skills
- Sales Development
- Safe Vehicle Operations
- Requirements Analysis
- Product Distribution
- Product Display
- Quality Deliverables
- Route Deliveries
- Special Requests
Youth Sports Coach
Coached both of my sons in youth baseball for 12 years which included taking a team to Cooperstown New York for a tournament. During this time I helped develop players to not only be the best they can be on the field but as well as off the field.
Timeline
Route Sales Representative
Lepage Bakeries/Flowers Food/New England Bread
11.2009 - Current
Store Manager
Sports Warehouse
01.2007 - 10.2009
Operations Manager
Decathlon Sports
10.1999 - 08.2007
Bachelor of Science - Management
Plymouth State University
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