Hi, I’m
Claudette Johnson
Philadelphia,PA
Summary
Innovative Business Process Engineer known for high productivity and efficient task completion. Specializes in process optimization, workflow analysis, and system integration to streamline operations. Excels in problem-solving, critical thinking, and communication, ensuring seamless implementation of improvements and operational excellence.
Overview
15
years of professional experience
Work History
Radian ServicesWayne, Pennsylvania
Business Process Engineer
04.2023 - 09.2024
Job overview
- Translated business requirements into technical requirements.
- Analyzed existing processes and identified areas of improvement.
- Defined acceptance criteria for each set of system improvements.
- Provided technical support to staff during the implementation of new processes.
- Identified opportunities for automation within existing systems.
- Performed data analysis to identify trends and patterns in process performance.
Radian ServicesWayne, Pennsylvania
Business Analyst
11.2021 - 04.2023
Job overview
- Collaborated with stakeholders across departments to define requirements for new projects.
- Drafted functional specifications documents outlining project scope, objectives and deliverables.
- Created detailed process flows and user stories to document system requirements and design solutions.
- Worked with subject matter experts to gather information on existing systems and procedures.
- Identified gaps between current state and desired future state operations.
- Maintained logs of open/pending activities to project completion.
- Designed test cases, scenarios, and expected results to validate system functionality.
- Developed reports using SQL queries to track progress against key performance indicators.
Radian GuarantyPhiladelphia, Pennsylvania
Document Control Specialist
04.2018 - 11.2021
Job overview
- Reviewed the internal document management team's activities for speed and accuracy.
- Developed a standard set of document types to ensure alignment with industry standards (MISMO).
- Helped to automate system identification of document types.
- Helped establish an index of data fields to be extracted from the documents using optical content recognition and regex patterns.
- Prepared reports on the volume of document types brought into the company as required by management.
Radian GuarantyPhiladelphia, PA
Document Management Specialist
03.2010 - 03.2018
Job overview
- Managed Inboxes for customer deliveries of documents, and handled inquiries.
- Coordinated with staff members to ensure accurate filing of documents.
- Participated in User Acceptance Testing (UAT) for new features in our programs.
Education
Messiah College, Bowmansdale, PA
Bachelor of Arts from Art
05-1999
Skills
- Process Mapping
- Data Analytics & Business Analysis
- Product Troubleshooting
- Continuous Improvement Methods
- Procedure Documentation (QA testing)
- Conveying Information
- Process Requirements Validation
- Problem-solving aptitude
- Written Communication
- Root Cause Analysis
- Atlassian product expert (Jira and Confluence)
- Microsoft Excel and Power Query advanced user
- Microsoft SQL Server query writer
- Processes Improvement
- Technical Troubleshooting
- Analytical & Critical Thinking
- Innovation and Creativity
Timeline
Business Process Engineer
Radian Services
04.2023 - 09.2024
Business Analyst
Radian Services
11.2021 - 04.2023
Document Control Specialist
Radian Guaranty
04.2018 - 11.2021
Document Management Specialist
Radian Guaranty
03.2010 - 03.2018
Messiah College
Bachelor of Arts from Art
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